Contact Centre Advisor

Schindler Group; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global leader in urban mobility is seeking a customer support professional in Coventry. This role requires flexibility in hours to ensure team support and the ability to resolve customer issues proactively. Previous experience in a contact centre and strong CRM skills are essential. Join a purpose-driven organization committed to enhancing quality of life and driving innovation.

Benefits

Career development opportunities

Supportive and diverse culture

Qualifications

• Proven experience in a contact/call centre environment.
• Experience in financial services or sales is advantageous.

Responsibilities

• Support and influence the wider customer experience.
• Resolve customer issues, concerns, and complaints.

Skills

Flexibility with working hours

Diplomatic and sensitivity skills

Proactive issue resolution

Strong IT and CRM data entry skills

Tools

SAP CRM

Job description

Location: Coventry, England, United Kingdom
Job ID: 84578

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you don’tjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.

Join us as a

What you bring

Personal qualities for the position:

• Flexibility with working hours to ensure adequate support for the team.
• Flexibility to work some weekends and evenings, in accordance with the shift pattern/rota.
• Diplomatic and Sensitivity skills - for dealing with emergencies and issues.
• The ability to support and influence the wider customer experience.
• Ability to proactively resolve customer issues, concerns and complaints.

Experience required:

• Proven experience in a contact/call centre environment.
• Strong IT and CRM data entry skills (SAP CRM experience is a plus).
• Experience in financial services or sales is advantageous.

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.