Consumer Rights Advisor (Hybrid) — Make an Impact

VOLUNTARY ORGANISATIONS' NETWORK NORTH EAST; Newcastle upon Tyne; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Citizens Advice Gateshead is seeking a Contact Centre Adviser - Consumer to join our national telephone-based contract team in a hybrid role. You will handle inquiries across phone, email and web chat, guiding the public on their consumer rights and responsibilities and supporting Trading Standards with key intelligence.

We value excellent communicators who are passionate about helping others. Training will be provided to ensure you excel in this role, and you will be part of a team dedicated to

Qualifications

• Experience advising on complex consumer issues.
• Training provided to gain required knowledge.
• Experience handling inquiries via multiple channels (phone, email, web chat).

Responsibilities

• Handle inquiries via phone, email, and web chat.
• Advise the public on consumer rights and responsibilities.
• Provide essential intelligence to Trading Standards.
• Contribute to a supportive, client-centred service.

Skills

Excellent communication skills

Job description

Citizens Advice Gateshead is seeking a Contact Centre Adviser - Consumer to join our national telephone-based contract team in a hybrid role. You will handle inquiries across phone, email and web chat, guiding the public on their consumer rights and responsibilities and supporting Trading Standards with key intelligence.

We value excellent communicators who are passionate about helping others. Training will be provided to ensure you excel in this role, and you will be part of a team dedicated to