Consumer Rights Advisor — Multichannel Support

Citizens Advice Ltd; Gateshead; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice Ltd is recruiting a Contact Centre Adviser - Consumer to help the public understand their rights when buying goods and services. You will join a national telephone-based contract and support people through multiple channels.

With training provided, you will handle enquiries by phone, email and web chat, advise on consumer rights, and pass on essential intelligence to Trading Standards to curb rogue traders. Commitment to our values is essential.

Qualifications

• Excellent communicator with a passion for helping others.
• Experience advising on consumer rights or complex issues is a plus.
• Willingness to undergo training and develop knowledge of consumer laws.

Responsibilities

• Handle enquiries through phone, email and web chat.
• Advise the public about rights and responsibilities when purchasing goods and services.
• Provide Trading Standards with essential intelligence to protect people from rogue traders.
• Contribute to a high-performing national telephone-based contract and charity values.

Skills

Communication skills

Customer service

Problem solving

Tools

Phone & email channels

Job description

Citizens Advice Ltd is recruiting a Contact Centre Adviser - Consumer to help the public understand their rights when buying goods and services. You will join a national telephone-based contract and support people through multiple channels.

With training provided, you will handle enquiries by phone, email and web chat, advise on consumer rights, and pass on essential intelligence to Trading Standards to curb rogue traders. Commitment to our values is essential.