Contact Centre Adviser

Citizens Advice Ltd; Gateshead; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice Ltd is recruiting a Contact Centre Adviser - Consumer to help the public understand their rights when buying goods and services. You will join a national telephone-based contract and support people through multiple channels.

With training provided, you will handle enquiries by phone, email and web chat, advise on consumer rights, and pass on essential intelligence to Trading Standards to curb rogue traders. Commitment to our values is essential.

Qualifications

• Excellent communicator with a passion for helping others.
• Experience advising on consumer rights or complex issues is a plus.
• Willingness to undergo training and develop knowledge of consumer laws.

Responsibilities

• Handle enquiries through phone, email and web chat.
• Advise the public about rights and responsibilities when purchasing goods and services.
• Provide Trading Standards with essential intelligence to protect people from rogue traders.
• Contribute to a high-performing national telephone-based contract and charity values.

Skills

Communication skills

Customer service

Problem solving

Tools

Phone & email channels

Job description

Are you an excellent communicator with a passion for helping others? We have the perfect opportunity !

About the role

As a Contact Centre Adviser - Consumer you will joinone of our high-performing national telephone-based contracts. You will play a key role in our mission to support the general publicto exercisetheir consumer rights.

What you'll be doing

You will handle inquiries through phone, email, and web chat, advising thegeneral publicabout their rights and responsibilities associated with the purchase of goods andservices, andprovideTrading Standards Authorities with the essential intelligence they need to protect people from rogue traders.We are seeking someone with experience in advising on complex issues. We will provide you with training so you are able to gain the knowledge youwill require to excel in this role.

Your commitment to our charity’s values will be vital in providing the best possible support to our clients.

Suitable candidates will be invited to a meet the team day experiencing first hand what we do! If you have the skills to provide exceptional advice and support through various channels we would love to find out what you would bring to the role.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.