Consumer Energy Debt Advice Supervisor

Citizens Advice; Grantham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Citizens Advice Ltd in Grantham is seeking a Debt Supervisor to lead a team of advisers helping clients facing energy debt, enabling them to understand options and build financial resilience.

You will provide line management to CEDA advisers, ensuring compliance with FCA and Money Advice standards, and support the wider team by assisting with complex cases where needed. This role suits an experienced debt caseworker seeking career progression.

Qualifications

• Two years' full-time (or equivalent) experience delivering debt advice.
• Accredited to supervision level per MaPS Quality Framework.

Responsibilities

• Provide line management and supervision to CEDA advisers.
• Ensure compliance with FCA and Money Advice standards.
• Aid the wider team by assisting with complex cases as required.

Skills

Debt advice

Team supervision

FCA compliance

Job description

As our Debt Supervisor you will support a team of advisers helping people face concerns around their energy debt to understand their options, build confidence and improve their financial resilience. This is a fulfilling role for someone who wants to make a positive difference in the local community. You will provide line management and supervision to our CEDA advisers. You will ensure compliance with FCA and Money Advice standards and support the continuous development of the wider team by aiding them with complex cases where required.

This is a role where your work can directly improve people’s lives and ideal for an experienced debt caseworker looking to move forward with their career.

The successful candidate must have at least two years full time (or equivalent) experience delivering debt advice and be accredited to the supervision level in accordance with the MaPS Quality Framework for individuals.

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