Energy Debt Advisory Team Lead

Citizens Advice Ltd; Grantham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Citizens Advice Ltd in Grantham is seeking a Debt Supervisor to lead a team of advisers helping clients facing energy debt, enabling them to understand options and build financial resilience.

You will provide line management to CEDA advisers, ensuring compliance with FCA and Money Advice standards, and support the wider team by assisting with complex cases where needed. This role suits an experienced debt caseworker seeking career progression.

Qualifications

• Two years' full-time (or equivalent) experience delivering debt advice.
• Accredited to supervision level per MaPS Quality Framework.

Responsibilities

• Provide line management and supervision to CEDA advisers.
• Ensure compliance with FCA and Money Advice standards.
• Aid the wider team by assisting with complex cases as required.

Skills

Debt advice

Team supervision

FCA compliance

Job description

Citizens Advice Ltd in Grantham is seeking a Debt Supervisor to lead a team of advisers helping clients facing energy debt, enabling them to understand options and build financial resilience.

You will provide line management to CEDA advisers, ensuring compliance with FCA and Money Advice standards, and support the wider team by assisting with complex cases where needed. This role suits an experienced debt caseworker seeking career progression.