Consumer Energy Debt Advice Caseworker

Citizens Advice; Spalding; On-site; GBP 27,000 - 28,000; Full time

Job summary

Citizens Advice Ltd is seeking a Debt Advice Caseworker to join our team and deliver quality advice and ongoing casework to clients experiencing consumer-related debt, with a focus on energy debt. You will handle inbound calls, book appointments, and support clients with sensitivity and confidentiality while helping them maximise income or minimise expenditure.

Full training will be provided. This role contributes to helping clients make informed decisions and supports the Disability Confident

Responsibilities

• Handle inbound calls from clients seeking help with their debts within agreed timescales.
• Book advice/casework appointments and support clients with sensitivity and confidentiality.
• Assist clients in identifying opportunities to maximise income or minimise expenditure and explain implications to enable informed decisions.

Job description

Job summary

Salary £26,500 starting salary, rising to £27,070

We are seeking a Debt Advice Caseworker to join our team and deliver quality advice and ongoing casework to clients who are experiencing consumer related debt (with a focus on energy debt).

This will involve handling inbound calls from clients seeking help with their debts within agreed timescales and booking advice/casework appointments where appropriate and supporting clients in a professional manner and with sensitivity and confidentiality to their situation. You will assist clients with identifying areas where clients could maximise income or minimise expenditure and explore options and their implications with clients to help them make fully informed decisions.

Full training will be provided.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.