CEDA Money Advice Technical Supervisor

Citizens Advice Derbyshire Districts; Peacehaven; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

Citizens Advice Derbyshire Districts is recruiting an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. You will support quality and consistency of money advice across the service, working with advisers to ensure accurate, empathetic guidance.

Based in Buxton, Chesterfield, Ilkeston or Matlock with a hybrid mix of home and office work (fully remote considered for the right candidate).

Qualifications

• Minimum 2 years' experience as a trained money adviser.
• Strong understanding of the money advice quality standards.
• Ability to provide clear, supportive and constructive feedback to advisers.
• Proven analytical skills to identify risks, trends and training needs.
• Experience handling complex or sensitive client situations using professional discretion.
• Strong digital skills, including confident use of case management systems.
• Commitment to the aims and principles of Citizens Advice.

Responsibilities

• Carry out casework reviews and interview observations.
• Provide real-time guidance on complex matters.
• Offer constructive feedback to advisers.
• Support monitoring, reporting and continuous improvement across the service.

Skills

Money advice

Technical supervision

Quality standards

Feedback coaching

Analytical skills

Case management systems

Digital skills

Job description

Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working, fully remote will be considered for the right candidate*)

About the role:

We're looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice.

You'll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters. You'll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.

Who we are looking for:

The ideal candidates will have:

• Minimum 2 years' experience as a trained money adviser, with strong technical knowledge
• A solid understanding of the money advice quality standards
• Ability to provide clear, supportive and constructive feedback to advisers
• Strong analytical skills, with the ability to identify risks, trends and training needs
• Confident in handling complex or sensitive client situations using professional discretion
• Strong digital skills, including confident use of case management systems
• A commitment to the aims and principles of Citizens Advice