Consumer & Business Banking Advisor

M&T Bank; Nottingham; On-site; GBP 21,000 - 35,000; Full time

Job summary

M&T Bank in Nottingham (USA) seeks a Teller to enhance branch customer experience through sales, service and digital engagement. You will handle daily banking needs, educate customers, and refer opportunities to partners as needed.

Responsibilities include handling transactions, resolving issues, promoting digital tools, and ensuring AML/KYC compliance. The position emphasizes empathy, multitasking, and service excellence in a fast-paced branch setting.

Qualifications

• High school diploma or equivalent (GED) required.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Explain loan application criteria at a high level.
• Resolve customer inquiries and log complaints in the appropriate system.
• Follow the bank’s sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand Customer relationships.
• Assist with banking operations and record interactions in the system.
• Adhere to compliance and internal control standards.

Skills

Strong verbal communication

Strong interpersonal skills

Customer service

Time management

Prioritization

Digital literacy

Bilingual

Education

High school diploma or equivalent

Job description

M&T Bank in Nottingham (USA) seeks a Teller to enhance branch customer experience through sales, service and digital engagement. You will handle daily banking needs, educate customers, and refer opportunities to partners as needed.

Responsibilities include handling transactions, resolving issues, promoting digital tools, and ensuring AML/KYC compliance. The position emphasizes empathy, multitasking, and service excellence in a fast-paced branch setting.