Branch Customer Experience Specialist - Part Time

Banco Santander SA; Nottingham; Hybrid; GBP 25,000 - 28,000; Part time

Benefits offered by this job

Voluntary healthcare benefits at-dis​c

8% pension contribution

Employee share plans

Discounted staff products

Job summary

Santander UK is seeking a Customer Experience Advisor for the Nottingham 36 CS Branch. The role is 21 hours per week on a rota basis, Monday to Saturday, 8am–6pm. You will greet customers, help with transactions, support technology use, and protect customers from fraud in a multi-skilled, supportive team environment.

You’ll build relationships, develop product knowledge, and continually seek ways to improve the customer experience in a fast-paced branch setting.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Flexibility

Customer-focused

Job description

Santander UK is seeking a Customer Experience Advisor for the Nottingham 36 CS Branch. The role is 21 hours per week on a rota basis, Monday to Saturday, 8am–6pm. You will greet customers, help with transactions, support technology use, and protect customers from fraud in a multi-skilled, supportive team environment.

You’ll build relationships, develop product knowledge, and continually seek ways to improve the customer experience in a fast-paced branch setting.