Client Experience Banking Advisor

Bank of America; Mansfield; On-site; GBP 21,000 - 32,000; Full time

Job summary

Bank of America is hiring for a client-focused role in Mansfield to assist clients in-branch with transactions and banking services. The position emphasizes accurate cash handling, educating customers on self-service options, and building lasting client relationships.

You will connect clients with solutions and work closely with specialists across lending, investments, and business services. The role requires an enthusiastic, self-motivated approach, strong communication, and the ability to

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Ability to build relationships to meet client needs.
• Comfortable engaging all clients and communicating effectively.
• Willingness to work weekends and travel to any financial center within reasonable distance.
• Six months of cash handling experience is desirable.

Responsibilities

• Engages clients in the lobby to educate on self-service options (mobile/online banking, ATM).
• Processes cash transactions accurately and efficiently.
• Develops deep conversations to understand financial goals and connect clients to solutions.
• Builds relationships and collaborates with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls to drive the client experience.

Skills

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Prospecting

Referral Identification

Referral Management

Education

High School Diploma

Job description

Bank of America is hiring for a client-focused role in Mansfield to assist clients in-branch with transactions and banking services. The position emphasizes accurate cash handling, educating customers on self-service options, and building lasting client relationships.

You will connect clients with solutions and work closely with specialists across lending, investments, and business services. The role requires an enthusiastic, self-motivated approach, strong communication, and the ability to