Construction Customer Success Specialist

Edge Building Products; Horsham; On-site; GBP 20,000 - 26,000; Full time

Job summary

Edge Building Products in Horsham is seeking a Customer Service Executive to handle enquiries, process quotes and orders, and deliver excellent service across phone, email and online channels.

You will thrive in a fast-paced environment, work closely with sales and logistics, and play a key role in helping customers and internal teams achieve service targets.

Experience with building products is advantageous, and strong organisational skills are essential to manage multiple enquiries efficiently.

Qualifications

• Excellent communication and interpersonal skills.
• Organised with attention to detail.
• Proficient with Word, Excel and Outlook.
• Experience in customer service is preferred.

Responsibilities

• Process customer quotations and orders accurately via phone, email, and website.
• Provide prompt, professional, and friendly customer service at all times.
• Handle customer enquiries, resolve issues, and follow up where necessary.
• Maintain product knowledge to advise customers effectively.
• Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment.
• Ensure all internal systems and processes are followed correctly.
• Support the team in achieving service and performance targets.

Skills

Communication

Organisational skills

Microsoft Office

Multitasking

Customer service

Building products knowledge

Tools

Microsoft Office

Job description

Edge Building Products in Horsham is seeking a Customer Service Executive to handle enquiries, process quotes and orders, and deliver excellent service across phone, email and online channels.

You will thrive in a fast-paced environment, work closely with sales and logistics, and play a key role in helping customers and internal teams achieve service targets.

Experience with building products is advantageous, and strong organisational skills are essential to manage multiple enquiries efficiently.