Customer Service Executive

Edwards & Pearce; Hessle; On-site; GBP 22,000 - 28,000; Full time

Job summary

Edwards & Pearce in Hessle, United Kingdom, is seeking a proactive customer service coordinator to become the main contact for customers and the link between engineers, suppliers and internal teams.

You will handle enquiries by phone and email, schedule visits, process parts orders, track deliveries and provide timely updates while maintaining accurate records and delivering exceptional service.

Qualifications

• Excellent interpersonal skills and ability to build relationships.
• Calm, focused, solutions-driven under pressure.
• Strong organizational skills and ability to manage multiple priorities.
• Attention to detail in record-keeping and admin.
• Proactive, able to work independently and in a close-knit team.
• Clear communication with technical and non-technical stakeholders.

Responsibilities

• Manage customer enquiries across telephone and email channels with professionalism and clarity.
• Coordinate engineers and schedule service visits to ensure timely support.
• Assist customers with equipment breakdowns and facilitate swift resolutions.
• Accurately record all service activity within internal systems.
• Process parts orders from initial enquiry through to dispatch.
• Monitor deliveries and provide customers with timely updates.
• Build strong, positive relationships with customers and external service partners.
• Support the delivery and handover of new machines to customers.
• Assist with transport-related enquiries and arrangements.
• Follow up completed service work to confirm customer satisfaction.
• Handle invoice queries and general administration tasks.
• Maintain accurate records.
• Support the sales team by contacting prospective customers and logging new opportunities.

Skills

People skills

Relationship building

Calm under pressure

Multi-tasking

Attention to detail

Initiative

Clear communication

Team player

Professionalism

Job description

This is an excellent opportunity to become the communication hub of a fast moving, customer focused operation. You'll be the first point of contact for customers and the key link between engineers, suppliers and internal departments. If you enjoy building relationships, solving problems and keeping operations running smoothly, this role offers variety, responsibility and the chance to make a real impact in a growing business.

THE ROLE:

• Managing customer enquiries across telephone and email channels with professionalism and clarity.
• Coordinating engineers and scheduling service visits to ensure timely support.
• Assisting customers experiencing equipment breakdowns and facilitating swift resolutions.
• Accurately recording all service activity within internal systems.
• Processing parts orders from initial enquiry through to dispatch.
• Monitoring deliveries and providing customers with timely updates.
• Building strong, positive relationships with customers and external service partners.
• Supporting the delivery and handover of new machines to customers.
• Assisting with transport-related enquiries and arrangements.
• Following up completed service work to confirm customer satisfaction.
• Handling invoice queries and general administration tasks.
• Maintaining accurate records.
• Supporting the sales team by contacting prospective customers and logging new opportunities.

THE CANDIDATE:

The ideal candidate will:

• Enjoy engaging with people and developing strong working relationships.
• Stay calm, focus and solutions driven when under pressure.
• Manage multiple priorities with ease and maintain a structured approach to busy workloads.
• Demonstrate excellent attention to detail in all aspects of their work.
• Take initiative and feel comfortable solving problems independently.
• Communicate clearly with both technical and non technical stakeholders.
• Work effectively on their own while contributing positively to a close knit team environment.
• Take pride in delivering outstanding customer service and representing the business professionally.

THE CONSULTANCY:

Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer