Customer Service Executive

Edge Building Products; Horsham; On-site; GBP 20,000 - 26,000; Full time

Job summary

Edge Building Products in Horsham is seeking a Customer Service Executive to handle enquiries, process quotes and orders, and deliver excellent service across phone, email and online channels.

You will thrive in a fast-paced environment, work closely with sales and logistics, and play a key role in helping customers and internal teams achieve service targets.

Experience with building products is advantageous, and strong organisational skills are essential to manage multiple enquiries efficiently.

Qualifications

• Excellent communication and interpersonal skills.
• Organised with attention to detail.
• Proficient with Word, Excel and Outlook.
• Experience in customer service is preferred.

Responsibilities

• Process customer quotations and orders accurately via phone, email, and website.
• Provide prompt, professional, and friendly customer service at all times.
• Handle customer enquiries, resolve issues, and follow up where necessary.
• Maintain product knowledge to advise customers effectively.
• Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment.
• Ensure all internal systems and processes are followed correctly.
• Support the team in achieving service and performance targets.

Skills

Communication

Organisational skills

Microsoft Office

Multitasking

Customer service

Building products knowledge

Tools

Microsoft Office

Job description

Contract type: permanent

Monday to Friday, 07:00 - 16:30

Contract type: permanent Working hours: Monday to Friday, 07:00 - 16:30

Job Title: Customer Service Executive

Location: Horsham

Job Overview

We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams.

Key Responsibilities

• Process customer quotations and orders accurately via phone, email, and website
• Provide prompt, professional, and friendly customer service at all times
• Handle customer enquiries, resolve issues, and follow up where necessary
• Maintain strong product knowledge to advise customers effectively
• Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment
• Ensure all internal systems and processes are followed correctly
• Support the team in achieving service and performance targets

Skills & Experience

• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Confident using Microsoft Office applications (Word, Excel, Outlook)
• Ability to multitask and work efficiently in a fast-paced environment
• Previous experience in a customer service role is preferred
• Knowledge of building products or the construction trade would be an advantage

Personal Attributes

• Customer-focused with a positive and proactive attitude
• Team player with a willingness to support colleagues
• Reliable, adaptable, and able to work under pressure