Customer Service Executive

Edge Building Products; Wall; On-site; GBP 22,000 - 26,000; Full time

Job summary

Edge Building Products is seeking a Customer Service Executive to join our dedicated team in Chichester. You will handle enquiries, process quotes and orders, and deliver high-quality service across phone, email, and online channels.

In this fast-paced role, you will support customers and internal teams, maintain strong product knowledge, and contribute to achieving service targets while working Monday to Friday.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Prior experience in a customer service role is preferred.

Responsibilities

• Process quotations and orders via phone, email, and website.
• Provide prompt, professional customer service at all times.
• Handle enquiries, resolve issues, and follow up as needed.
• Maintain product knowledge to advise customers effectively.
• Collaborate with sales, warehouse, and logistics for smooth order fulfilment.
• Ensure internal systems and processes are followed.
• Support the team in meeting service and performance targets.

Skills

Communication skills

Organisational skills

MS Office (Word, Excel, Outlook)

Multitasking

Customer service experience

Building products knowledge

Tools

Microsoft Office

Job description

Contract type: Permanent

Working hours: Monday to Friday, 07:00 - 16:30

Job Title: Customer Service Executive

Location: Chichester

Job Overview

We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams.

Key Responsibilities

• Process customer quotations and orders accurately via phone, email, and website
• Provide prompt, professional, and friendly customer service at all times
• Handle customer enquiries, resolve issues, and follow up where necessary
• Maintain strong product knowledge to advise customers effectively
• Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment
• Ensure all internal systems and processes are followed correctly
• Support the team in achieving service and performance targets

Skills & Experience

• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Confident using Microsoft Office applications (Word, Excel, Outlook)
• Ability to multitask and work efficiently in a fast-paced environment
• Previous experience in a customer service role is preferred
• Knowledge of building products or the construction trade would be an advantage

Personal Attributes

• Customer-focused with a positive and proactive attitude
• Team player with a willingness to support colleagues
• Reliable, adaptable, and able to work under pressure