Construction Community Liaison & Resident Engagement Lead

O'Neill & Brennan; Haywards Heath; On-site; GBP 33,000 - 41,000; Full time

Job summary

O'Neill & Brennan in Haywards Heath is seeking a Resident Liaison Officer to be the key point of contact between the site team, residents, businesses and the wider community throughout the construction programme. This role offers a day rate of £180-£220 with an ASAP start.

You will keep residents informed, manage enquiries and complaints, organise meetings and newsletters, and work closely with the project team to deliver a positive customer journey from start to completion.

Qualifications

• Experience in a customer-facing role within construction or social housing is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage enquiries, complaints and stakeholder relationships professionally.

Responsibilities

• Act as the main point of contact for residents, businesses and local stakeholders affected by the project.
• Build positive relationships with residents and ensure excellent customer service throughout the construction programme.
• Keep residents informed of upcoming works, access requirements and programme updates.
• Organise and attend resident meetings, drop-in sessions and community engagement events.
• Produce and distribute newsletters, letters and project communications.
• Respond promptly to resident enquiries, complaints and concerns, ensuring issues are resolved professionally and efficiently.
• Maintain accurate records of resident interactions, complaints and resolutions.
• Work closely with the site management team to minimise disruption to residents wherever possible.
• Support the project team in delivering a positive customer journey from start to completion.
• Liaise with local authorities, housing providers and community organisations where required.

Skills

Customer-facing experience

Communication

Stakeholder management

Team collaboration

Tools

Microsoft Office

Job description

O'Neill & Brennan in Haywards Heath is seeking a Resident Liaison Officer to be the key point of contact between the site team, residents, businesses and the wider community throughout the construction programme. This role offers a day rate of £180-£220 with an ASAP start.

You will keep residents informed, manage enquiries and complaints, organise meetings and newsletters, and work closely with the project team to deliver a positive customer journey from start to completion.