Resident Liaison Officer

United Infrastructure; Weybridge; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Company benefits

Job summary

United Infrastructure in Weybridge is seeking an experienced Resident Liaison Officer to act as the visible contact for residents and coordinate communications, meetings, visits, and open days. You will ensure residents understand works processes and updates, while handing over keys to site teams and delivering high-quality aftercare.

The role requires resilience under pressure, discretion, and a valid UK driving licence with access to a car, plus experience in contractor/client liaison or asset

Qualifications

• Experience in contractor/client liaison roles preferred.
• UK driving licence and own car required.
• Resilience under pressure and discretion in public-facing role.

Responsibilities

• Be a visible point of contact for residents via newsletters, meetings, visits and open days.
• Coordinate handover of keys to site teams.
• Provide high standard of customer aftercare and manage expectations between residents, the client and operations teams.
• Communicate updates and changes to residents and keep stakeholders informed.

Skills

Excellent communication

Stakeholder collaboration

Customer service

Job description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

You must have a UK driving licence, and own your car.

Additional Information

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company's growth