Resident Liaison & Community Engagement Lead

United Infrastructure Group Services Limited; United Kingdom; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Immediate interview

Sustainable solutions

Job summary

United Infrastructure is seeking an experienced Resident Liaison Officer to be a visible point of contact for residents throughout works, providing timely updates and addressing concerns.

You will coordinate communications via newsletters, meetings, visits and open days, while ensuring smooth handover of keys to site teams and delivering high-quality post-work customer care for all stakeholders.

Qualifications

• Experience as Resident Liaison Officer or contractor/client-side liaison.
• Comfort communicating with residents in busy environments.
• Ability to handle sensitive information discreetly and professionally.

Responsibilities

• Be a visible point of contact for residents, communicating updates and changes.
• Coordinate newsletters, meetings, visits and open days with residents.
• Coordinate handover of keys to site teams and provide high-quality aftercare.
• Manage expectations between residents, the client and our operations teams.

Skills

Excellent communication

Stakeholder management

Public-facing experience

Discretion and confidentiality

Job description

United Infrastructure is seeking an experienced Resident Liaison Officer to be a visible point of contact for residents throughout works, providing timely updates and addressing concerns.

You will coordinate communications via newsletters, meetings, visits and open days, while ensuring smooth handover of keys to site teams and delivering high-quality post-work customer care for all stakeholders.