Resident Liaison Officer

O'Neill & Brennan; Haywards Heath; On-site; GBP 33,000 - 41,000; Full time

Job summary

O'Neill & Brennan in Haywards Heath is seeking a Resident Liaison Officer to be the key point of contact between the site team, residents, businesses and the wider community throughout the construction programme. This role offers a day rate of £180-£220 with an ASAP start.

You will keep residents informed, manage enquiries and complaints, organise meetings and newsletters, and work closely with the project team to deliver a positive customer journey from start to completion.

Qualifications

• Experience in a customer-facing role within construction or social housing is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage enquiries, complaints and stakeholder relationships professionally.

Responsibilities

• Act as the main point of contact for residents, businesses and local stakeholders affected by the project.
• Build positive relationships with residents and ensure excellent customer service throughout the construction programme.
• Keep residents informed of upcoming works, access requirements and programme updates.
• Organise and attend resident meetings, drop-in sessions and community engagement events.
• Produce and distribute newsletters, letters and project communications.
• Respond promptly to resident enquiries, complaints and concerns, ensuring issues are resolved professionally and efficiently.
• Maintain accurate records of resident interactions, complaints and resolutions.
• Work closely with the site management team to minimise disruption to residents wherever possible.
• Support the project team in delivering a positive customer journey from start to completion.
• Liaise with local authorities, housing providers and community organisations where required.

Skills

Customer-facing experience

Communication

Stakeholder management

Team collaboration

Tools

Microsoft Office

Job description

Resident Liaison Officer

Salary/Day Rate:

£180 - £220 / day,

Location:Haywards Heath
Full time - Temp to Perm
Start Date:ASAP

The Opportunity

Our client, a leading construction contractor, is looking to appoint an experienced Resident Liaison Officer to support the successful delivery of a major construction project in Haywards Heath.

This is an excellent opportunity for a personable and proactive individual to become the key point of contact between the site team and residents, businesses and the wider community throughout the construction programme.

Working closely with the Project Lead and Construction Manager, you'll play a vital role in keeping residents informed, managing enquiries and concerns, and ensuring a positive customer experience throughout the project.

Key Responsibilities

• Act as the main point of contact for residents, businesses and local stakeholders affected by the project.
• Build positive relationships with residents and ensure excellent customer service throughout the construction programme.
• Keep residents informed of upcoming works, access requirements and programme updates.
• Organise and attend resident meetings, drop-in sessions and community engagement events.
• Produce and distribute newsletters, letters and project communications.
• Respond promptly to resident enquiries, complaints and concerns, ensuring issues are resolved professionally and efficiently.
• Maintain accurate records of resident interactions, complaints and resolutions.
• Work closely with the site management team to minimise disruption to residents wherever possible.
• Support the project team in delivering a positive customer journey from start to completion.
• Liaise with local authorities, housing providers and community organisations where required.
• Ensure all communications reflect the company's commitment to customer satisfaction and community engagement.

About You

We're looking for someone who enjoys working with people and has previous experience in a customer-facing role within construction or social housing.

You'll ideally have experience as a:

• Resident Liaison Officer (RLO)
• Tenant Liaison Officer (TLO)
• Customer Liaison Officer
• Resident Engagement Officer
• Housing Officer
• Community Liaison Officer

Experience Required

• Previous experience as a Resident Liaison Officer or similar customer-facing role within construction, social housing or planned works.
• Excellent communication and interpersonal skills.
• Experience handling resident enquiries, complaints and conflict resolution.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident working alongside site teams, clients and residents.
• Professional, empathetic and customer-focused approach.
• Good IT skills, including Microsoft Office.

What's on Offer

• Competitive salary/day rate depending on experience.
• Temp to Perm opportunity.
• Supportive and collaborative project team.
• Opportunity to broaden your experience into project logistics as the scheme progresses.