Construction Account Coordinator - Customer Success

Advanced Supply Chain Group; Telford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Discounts

Health & wellbeing

Mental health support

Family-friendly

Community engagement

Holiday entitlement

Employee voice

Job summary

Reconomy Connect, based in Telford, is seeking an Account Coordinator to join the Construction & Infrastructure team. You will build and maintain relationships with a defined customer base and ensure day-to-day operations run smoothly through effective prioritisation of workload.

You will respond to requests by phone or email, provide service quotes, process orders, review Site Waste Appraisals, and resolve complaints.

Qualifications

• Enthusiastic and customer-focused, with a drive to deliver exemplary service.
• Organised and proactive in managing workloads.
• Creative problem-solver with the confidence to suggest effective solutions.
• A team player who supports colleagues, whether in the same room or a different department.
• Results-oriented, aiming for satisfied customers and achievement of KPIs.
• Motivated for success, whether that’s personal career growth or team achievements.
• Competent in Microsoft Office applications.

Responsibilities

• Build and maintain relationships with a set customer base.
• Respond efficiently to customer requests via phone or email in line with departmental KPIs.
• Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
• Process customer purchase orders accurately and manage spend according to specific requirements.
• Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
• Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
• Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
• Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
• Record, update, and maintain customer data and interactions using Salesforce.

Skills

Customer focus

Organised

Problem solving

Team player

Results oriented

Microsoft Office

Job description

Reconomy Connect, based in Telford, is seeking an Account Coordinator to join the Construction & Infrastructure team. You will build and maintain relationships with a defined customer base and ensure day-to-day operations run smoothly through effective prioritisation of workload.

You will respond to requests by phone or email, provide service quotes, process orders, review Site Waste Appraisals, and resolve complaints.