Connected Care Lead

BUPA Care Homes (CFCHomes); Royal Borough of Kingston upon Thames; On-site; CAD 53,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Bupa healthcare

Learning opportunities

Collaborative environment

Service improvement

Career development

Job summary

Bupa in Kingston upon Thames is seeking a Connected Care Lead to coordinate patient pathways across services at New Victoria Hospital. The role focuses on seamless referral handling, MDT coordination, and liaison with clinicians, diagnostics, and insurers to ensure timely, high-quality care.

The successful candidate will manage referrals, monitor progression, and support service improvements in a dynamic healthcare environment. Flexible hours and a strong patient-centric approach are valued.

Qualifications

• Experience in healthcare administration, patient coordination, pathway management, or MDT coordination.
• Experience working with both clinical and non-clinical teams.
• Excellent organisational and workload management skills.
• Strong communication and stakeholder management abilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications and patient administration systems.
• Ability to work independently whilst maintaining a collaborative approach.
• Desirable: understanding of private hospital operations and healthcare regulations.

Responsibilities

• Coordinate referrals, bookings and patient pathways across multiple Bupa services.
• Act as a key liaison between patients, consultants, clinical teams, diagnostics services and Bupa Insurance.
• Monitor patient progression and proactively resolve any pathway delays.
• Coordinate and administer up to three specialist MDTs.
• Organise MDT meetings, prepare documentation and ensure outcomes are recorded and communicated.
• Support pathway performance monitoring and service improvement initiatives.
• Build strong relationships with internal and external stakeholders.
• Contribute to the growth and development of Connected Care services.

Skills

Healthcare administration

Patient coordination

MDT coordination

Stakeholder management

Communication skills

Attention to detail

MS Office proficiency

Independent working

Education

Degree level qualification

Tools

Microsoft Office

Patient administration systems

Job description

Connected Care Lead

New Victoria Hospital, Kingston upon Thames

Permanent | Full Time | 37.5 Hours per Week

Salary: £30,927 per annum

Working Hours
37.5 hours per week, working flexibly between:
08:00 and 20:00, Monday to Sunday

Be part of something extraordinary

At Bupa, we champion health and wellbeing, helping people live longer, healthier, happier lives. We're looking for a passionate and organised Connected Care Lead to join our team at New Victoria Hospital and play a pivotal role in delivering an exceptional patient experience across our Connected Care pathways.

This is an exciting new position created to support the growth of Connected Care services across the wider Bupa network. You'll work closely with consultants, clinical teams, operational colleagues, and Bupa Insurance to ensure patients receive seamless, coordinated care from referral through to treatment.

What you'll do

As Connected Care Lead, you'll become a central point of coordination for patients accessing specialist care pathways, ensuring their journey is efficient, supported and of the highest quality.

You’ll:

• Coordinate referrals, bookings and patient pathways across multiple Bupa services.
• Act as a key liaison between patients, consultants, clinical teams, diagnostics services and Bupa Insurance.
• Monitor patient progression and proactively resolve any pathway delays.
• Coordinate and administer up to three specialist Multi-Disciplinary Teams (MDTs).
• Organise MDT meetings, prepare documentation and ensure outcomes are accurately recorded and communicated.
• Support pathway performance monitoring and service improvement initiatives.
• Build strong relationships with internal and external stakeholders.
• Contribute to the continued development and growth of Connected Care services.

What you'll bring

We're looking for someone who thrives in a fast-paced healthcare environment and enjoys building relationships while managing multiple priorities.

You'll ideally have:

Essential

• Experience in healthcare administration, patient coordination, pathway management, or MDT coordination.
• Experience working with both clinical and non-clinical teams.
• Excellent organisational and workload management skills.
• Strong communication and stakeholder management abilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications and patient administration systems.
• The ability to work independently whilst maintaining a collaborative approach.

Desirable

• Understanding of private hospital operations.
• Knowledge of CQC and healthcare regulatory standards.
• Experience of healthcare performance metrics, SLAs and service improvement methodologies.
• Degree level qualification.

Why Bupa?

At Bupa, you'll be welcomed into a supportive team where you can develop your skills, grow your career and make a real difference to patient lives every day.

In return, you'll benefit from:

• Competitive salary and benefits package.
• Bupa healthcare benefits.
• Access to learning and development opportunities.
• A collaborative and supportive working environment.
• Opportunities to get involved in service improvement and business development projects.
• The chance to work for one of the UK's leading healthcare organisations.