Connect to Work IPS Administrator - Hampshire

Shaw Trust; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A national charity organization in the United Kingdom seeks an administrative team member to support the IPS programme. Candidates should have strong IT skills, particularly in Microsoft Office, and demonstrate experience in customer service or administration. This role requires a commitment to social inclusion and the ability to work collaboratively with diverse teams. Benefits include 25 annual leave days, a robust pension scheme, and opportunities for personal development and volunteering.

Benefits

25 days annual leave

Paid volunteering leave

Enhanced pension scheme

Life Assurance

Learning and development opportunities

Health and Wellbeing initiatives

Qualifications

• Customer service or administration experience.
• Demonstrable experience of successfully working to targets.
• Demonstrable evidence of Continuing Professional Development.

Responsibilities

• Support the delivery of the IPS programme in West Midlands.
• Champion change and collaborate with others.
• Ensure quality support for participants.

Skills

Proficient with Microsoft Excel

Excellent IT skills

Excellent verbal and written skills

Understanding of data protection

Excellent interpersonal skills

Tools

Microsoft Office

Job description

We need you to work in the administrative team working alongside our operational teams to support the delivery of the IPS programme in West Midlands. To stand‑out you need to champion and embrace change, balance the empathy of a charitable heart with a commercial edge, and be willing to learn and collaborate with others. Your eye for detail and rigorous approach to quality will be crucial in ensuring that we offer the very best support to its participants and that we successfully implement each element of the Individual Placement and Support (IPS). The aim of the service overall is to contribute to the Shaw Trust vision of a society in which everyone has the opportunity for employment, inclusion, and independence. Home‑based but travel into delivery areas expected for team meetings/training etc.

Qualifications & Experience

• Proficient with Microsoft Excel, Word, Outlook and Teams
• Demonstrable evidence of Continuing Professional Development
• Customer service or administration experience
• Demonstrable experience of successfully working to targets
• Excellent IT skills, including familiarity with Microsoft Office software and previous experience of working with databases
• Excellent verbal and written skills and ability to communicate concisely and effectively
• Demonstrable experience of providing excellent customer service skills
• Understanding of data protection and information security
• Excellent interpersonal and communication skills

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco‑system of purpose‑led organisations, striving for a fairer, more equal society centred on opportunity for all.

Benefits

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid apprenticeship and masters' level qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The Managing Network, The Young Professionals Network and Back to Work Support Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Join a diverse and inclusive organisation. Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition, we are proud to be certified as an employer who meets the National Equality Standard, to be Disability Confident Leaders, to support the guaranteed interview scheme and use of the government’s Access to Work scheme, and to hold the menopause friendly accreditation, hosting regular Menopause Peer Support Groups providing a safe space for colleagues to share experiences or ask questions. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.