Banqueting & Conference Manager - Guest Experience

Harri; Ashley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Harri, on behalf of a world-leading hotel brand, seeks a dedicated Conference & Banqueting supervisor to oversee event setup and frontline guest service.

You will manage and train staff, handle guest inquiries and complaints, and ensure safety, hygiene, and records accuracy across front office areas. The role offers development within Marriott's global network and access to training programs. Competitive salary with extensive perks awaits.

Qualifications

• Previous experience as Conference & Banqueting supervisor is preferred.

Responsibilities

• Manage Conference Set-up, ensuring smooth and efficient service.
• Manage and train staff, providing guidance and support to maintain high standards of customer service.
• Responsible for recruitment, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints, professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all front office areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Skills

Staff management

Guest service

Recruitment

Safety compliance

Inventory management

Job description

Harri, on behalf of a world-leading hotel brand, seeks a dedicated Conference & Banqueting supervisor to oversee event setup and frontline guest service.

You will manage and train staff, handle guest inquiries and complaints, and ensure safety, hygiene, and records accuracy across front office areas. The role offers development within Marriott's global network and access to training programs. Competitive salary with extensive perks awaits.