Assistant Conference and Banqueting Manager

Delta Hotels by Marriott Manchester Airport; Hale; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Manchester Airport is seeking a dedicated supervisor to lead our conference and front desk teams on-site. You will oversee conference set-up, staff management, and guest services while ensuring flawless events and guest satisfaction.

Join a global Marriott network that emphasizes wellbeing, respect, and career development. Previous conference and banqueting supervisory experience is preferred, with opportunities for internal transfers and progression across Marriott

Qualifications

• Proven experience in supervising conference/banqueting or front desk teams.
• Strong leadership and people management skills.
• Ability to handle guest inquiries and resolve issues professionally.

Responsibilities

• Manage Conference Set-up and service delivery.
• Train and supervise staff to maintain high customer service standards.
• Recruitment and onboarding of team members.
• Handle guest inquiries and complaints, resolving promptly.

Skills

Staff management

Guest service

Recruitment

Conflict resolution

Front office operations

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

• Manage Conference Set-up, ensuring smooth and efficient service.
• Manage and train staff, providing guidance and support to maintain high standards of customer service.
• Responsible for recruitment, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints, professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all front office areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

Previous experience in a Conference & Banqueting supervisor role in a similar style of operation preferred.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!