Concierge Security Officer

Anchor Group Services Ltd; Greater London; On-site; GBP 19,286 - 23,419; Full time

Benefits offered by this job

Full uniform provided

Employee Assistance Programme

Cycle to Work Scheme

Auto Enrolment Pension

Anchor Academy access

Discounted SIA training

Discounted First Aid training

Reward and Recognition Awards

Job summary

Anchor Group Services is recruiting Concierge Security Officers for The Elephant, a landmark development in Elephant & Castle, London. You will deliver front-of-house service and security, managing access control and CCTV while maintaining professionalism.

Join a flagship London mobilisation from day one to establish standards, culture and exceptional service across this new mixed-use site. Excellent customer service and a proactive attitude are essential.

Qualifications

• Must hold valid frontline SIA Door Supervisor (DS) or Security Guarding (SG) licence.
• Desirable CCTV Licence and/or CCTV/control room experience.
• Desirable: Concierge/front-of-house or residential experience.
• Desirable: Experience in residential or mixed-use developments.

Responsibilities

• Provide a professional front-of-house presence, welcoming residents, visitors, contractors and guests while delivering exceptional customer service.
• Manage access control systems, visitor management processes and building security, ensuring only authorised personnel gain entry.
• Monitor CCTV and alarm systems, responding to incidents, emergencies and welfare concerns.
• Conduct regular patrols of residential buildings and communal areas, reporting defects and maintenance concerns.
• Manage deliveries, parcel handling and contractor access, ensuring site procedures and permit-to-work requirements are followed.
• Maintain accurate records, investigate incidents and prepare detailed reports.
• Support emergency evacuations and business continuity procedures.
• Work with site teams as a professional ambassador for the client and Anchor Group Services.

Skills

Customer service

Conflict handling

Calm under pressure

Observational skills

Problem solving

Teamwork

Tools

SIA Licence

Job description

London, United Kingdom | Posted on 28/07/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: ConciergeSecurity Officer

WorkingHours: 4 on 4 off shiftpattern, nights (19:00-7:00) – Average 42 hoursper week

Pay: £14.80per hour

Location: The Elephant, Elephant & Castle, London

Overview

Join the team protecting one ofLondon's newest and most exciting destinations.

Anchor Group Services is recruitingConcierge Security Officers for The Elephant, a landmark mixed-use developmentat the heart of Elephant & Castle. Bringing together retail, residentialand public spaces, The Elephant is set to become a vibrant destination whereresidents, visitors, retailers and communities come together.

This is a unique opportunity to join a flagship London mobilisation from day one, helping to establish standards,culture and service excellence across a brand-new development. As a ConciergeSecurity Officer, you will play a key role in creating a safe, secure and welcoming environment within the residential buildings, delivering exceptional customer service to residents, visitors, contractors and guests while maintaining the highest standards of security and professionalism.

If you're professional, proactive andtake pride in delivering outstanding service, we'd love to hear from you.

About the Role

As a Concierge Security Officer, youwill play a key role in creating a safe, secure and welcoming environmentwithin The Elephant's residential buildings. Combining front-of-house customerservice with professional security duties, you will manage access control, monitor CCTV systems, support residents and visitors, and respond to incidentsand enquiries when required.

You will be a visible ambassador forboth Anchor Group Services and The Elephant, delivering a professional,approachable and high-quality service at all times.

Duties Include:

• Provide a professional front-of-house presence, welcoming residents, visitors, contractors and guests whilst deliveringexceptional customer service.
• Manage access control systems, visitor managementprocesses and building security, ensuring only authorised personnel gain entry.
• Monitor CCTV and alarm systems, responding toincidents, emergencies and welfare concerns in a timely and professionalmanner.
• Conduct regular patrols of residential buildingsand communal areas, reporting defects, hazards and maintenance concerns asrequired.
• Manage deliveries, parcel handling and contractoraccess, ensuring site procedures and permit-to-work requirements are followed.
• Maintain accurate records, investigate incidentsand prepare detailed reports where necessary.
• Support emergency evacuations, business continuityprocedures and the overall safety and security of the development.
• Work collaboratively with the site teams whileacting as a professional ambassador for the client and Anchor Group Services.

Requirements

• Essential: Validfrontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
• Desirable: CCTVLicence and/or previous CCTV/control room experience.
• Desirable: Previousconcierge, front-of-house, or residential experience.
• Desirable: Experience within residential or mixed-use developments.
• Full 5-year checkable employment history.
• Previous security experience within retail,corporate, residential or public-facing environments.
• Customer service experience and confidencehandling conflict professionally.
• Ability to remain calm and professional underpressure.
• Strong observational and problem-solving skills.
• Flexible approach to shift work including weekendsand bank holidays.
• Professionalappearance and high personal standards.
• Access to a range of nationally recognised coursesvia the Anchor Academy.
• Access to SIA and First Aid training at discountedrates, with financial support available.
• Auto Enrolment Pension (if earnings reach theminimum requirement for auto-enrolment).
• Stream – access to pay as you earn it.
• Cycle to Work Scheme Available.
• Full uniform provided.
• Free Employee Assistance Programme 24/7 includingaccess to counselling.
• Hospital Saturday Fund.
• Reward and Recognition Awards.
• Opportunity to join a flagship London mobilisationproject from day one.

What’s Next?

If you are passionate about customer service,security and making a positive difference every day, and a member of our Recruitment Team will be in touch.

Other companies may call this role: ConciergeSecurity Officer, Residential Security Officer, Front of House Security Officer, Residential Concierge, Night Concierge, Luxury Residential Security Officer, Security Concierge, Lobby Security Officer.

Withincommuting distance of: Elephant & Castle, Southwark, Borough, LondonBridge, Waterloo, Bermondsey, Kennington, Lambeth, Peckham, Camberwell,Brixton, Deptford, New Cross, Greenwich, Lewisham, Croydon and Central London.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.