Security Officer

Anchor Group Services Ltd; Greater London; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme 24/7

Anchor Academy access

Training discounts

Uniform provided

Cycle to Work

Pension scheme

Job summary

Anchor Group Services is recruiting a Security Officer for The Elephant at Elephant & Castle in London. The role covers guarding retail, residential and public spaces, patrolling, responding to incidents and delivering customer service to residents, visitors and workers.

Working 38 hours per week on a rotating shift pattern (07:00–15:00 and 15:00–23:00) with a pay of £14.80 per hour, this is a flagship London mobilisation from day one.

Qualifications

• Valid frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
• Desirable: CCTV Licence and/or Previous CCTV/Control Room experience.
• Full 5-year checkable employment history.
• Previous security experience within retail, corporate, residential or public-facing environments.
• Customer service experience and confidence handling conflict professionally.
• Ability to remain calm and professional under pressure.
• Strong observational and problem-solving skills.
• Flexible approach to shift work including weekends and bank holidays.
• Professional appearance and high personal standards.
• Access to Anchor Academy and training discounts via Anchor Group Services.

Responsibilities

• Protect people, property and assets in accordance with site procedures and Assignment Instructions.
• Conduct regular patrols across retail, residential and public areas, identifying and reporting any security or safety concerns.
• Provide a visible, professional and reassuring presence for residents, visitors, retailers and contractors.
• Respond promptly and effectively to incidents, emergencies and requests for assistance.
• Monitor access control, challenge unauthorised persons and ensure site security procedures are followed.
• Manage and de-escalate incidents involving anti-social behaviour, suspicious activity or conflict.
• Operate CCTV systems and other security equipment where authorised.
• Complete accurate incident reports, occurrence logs and electronic records.
• Support planned events, community activities and promotional initiatives across the development.
• Liaise professionally with emergency services, local authorities and other stakeholders when required.
• Deliver excellent customer service by assisting visitors and providing information where needed.
• Maintain issued equipment, radios and uniform standards whilst promoting professionalism at all times.

Skills

Customer service

Observation skills

Conflict management

Professional demeanor

Shift flexibility

Education

SIA Frontline DS/SG Licence

Job description

London, United Kingdom | Posted on 28/07/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Security Officer

WorkingHours: 38 hours per week, as per site rota – shiftpattern consists of a rotation between 07:00–15:00 and 15:00–23:00

Pay: £14.80per hour

Location: The Elephant, Elephant & Castle, London

Overview

Join the team protecting one ofLondon's newest and most exciting destinations.

Anchor Group Services is recruitingSecurity Officers for The Elephant, a landmark mixed-use development at theheart of Elephant & Castle. Bringing together retail, residential andpublic spaces, The Elephant is set to become a vibrant destination whereresidents, visitors, retailers and communities come together.

This is a unique opportunity to join aflagship London mobilisation from day one, helping to establish standards,culture and service excellence across a brand-new development. As a SecurityOfficer, you will play a key role in creating a safe, secure and welcomingenvironment whilst delivering exceptional customer service to everyone whovisits, lives or works at The Elephant.

If you're professional, proactive andtake pride in making a difference every day, we'd love to hear from you.

About the Role

As a Security Officer, you'll be atthe forefront of safety and customer service across this exciting newdestination. Working across retail, residential and public spaces, you'll carryout patrols, respond to incidents, support visitors and residents, and helpmaintain a safe and welcoming environment for everyone who visits The Elephant.

You'll be a visible ambassador forboth Anchor Group Services and The Elephant, demonstrating professionalism,integrity and excellent customer service at all times.

Duties Include:

• Protect people, property and assets inaccordance with site procedures and Assignment Instructions.
• Conduct regular patrols across retail,residential and public areas, identifying and reporting any security or safetyconcerns.
• Provide a visible, professional andreassuring presence for residents, visitors, retailers and contractors.
• Respond promptly and effectively toincidents, emergencies and requests for assistance.
• Monitor access control, challengeunauthorised persons and ensure site security procedures are followed.
• Manage and de-escalate incidentsinvolving anti-social behaviour, suspicious activity or conflict.
• Operate CCTV systems and othersecurity equipment where authorised.
• Complete accurate incident reports,occurrence logs and electronic records.
• Support planned events, communityactivities and promotional initiatives across the development.
• Liaise professionally with emergencyservices, local authorities and other stakeholders when required.
• Deliver excellent customer service byassisting visitors and providing information where needed.
• Maintain issuedequipment, radios and uniform standards whilst promoting professionalism at alltimes.

Requirements

• Essential: Validfrontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
• Desirable: CCTVLicence and/or Previous CCTV/Control Room experience.
• Full 5-year checkable employment history.
• Previous security experience within retail,corporate, residential or public-facing environments.
• Customer service experience and confidencehandling conflict professionally.
• Ability to remain calm and professional underpressure.
• Strong observational and problem-solving skills.
• Flexible approach to shift work including weekendsand bank holidays.
• Professional appearance and high personalstandards.
• Access to a range of nationally recognised courestocom help further your career via the Anchor Academy.
• Access to SIA and First Aid training at discountedrates, with financial support available.
• Auto Enrolment Pension (if earnings reach theminimum requirement for auto-enrolment).
• Stream – access to pay as you earn it.
• Cycle to Work Scheme Available.Full uniform provided.
• Free Employee Assistance Programme 24/7 includingaccess to counselling.
• Hospital Saturday Fund.
• Reward and Recognition Awards.
• Opportunity to join a flagship London mobilisationproject from day one.

What's Next?

Other companies may call this role: SecurityOfficer, Security Guard, Security Operative, Retail Security Officer, ShoppingCentre Security Officer, Patrol Officer, Protection Officer, Asset ProtectionOfficer, SIA Security Officer, Security Enforcement Officer

Within commutingdistance of: Elephant & Castle, Southwark, Borough, London Bridge,Waterloo, Bermondsey, Kennington, Lambeth, Peckham, Camberwell, Brixton,Deptford, New Cross, Greenwich, Lewisham, Croydon and Central London

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.