Security Officer

Anchor Group Services Ltd; Southampton; On-site; GBP 23,419,000 - 27,552,000; Part time

Benefits offered by this job

Anchor Academy training

Uniform provided

Cycle to work scheme

Employee Assistance Programme 24/7

Job summary

Anchor Group Services in Southampton is seeking a part-time Security Officer to patrol Marlands Shopping Centre, monitor activity, and ensure a safe environment for visitors and staff. The role requires a valid SIA license (DS or SG) and strong customer service skills.

Shifts are 10:15–22:15 on Saturdays and Sundays, 24 hours per week. Benefits include Anchor Academy training, uniform, pension, and support services. Apply to join a dedicated security team at a busy city centre location.

Qualifications

• Customer service experience and confidence to handle conflict in a correct manner.
• Excellent communication skills both written and verbal.
• Reliable and punctual.
• Flexibility to meet the job requirements.
• Smart appearance and be well-groomed.

Responsibilities

• Patrol the shopping centre and monitor activity to ensure safety and security.
• Respond to incidents promptly and liaise with public and management.
• Maintain accurate records in line with procedures and create clear reports.
• Operate and monitor CCTV equipment as required.
• Provide a professional and friendly service to customers on site.

Skills

Customer service

Communication skills

Reliability

Punctuality

Conflicts handling

Job description

Southampton, United Kingdom | Posted on 04/08/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Working Hours: 10:15-22:15, Saturday and Sunday - 24 hours per week

Pay: £14.31 per hour

Location: Marlands Shopping Centre, Southampton, SO14 7SJ

Reporting to: Contract Manager

Overview

An exciting opportunityhas arisen at Anchor Group Services, for anexperienced Security Officer to join our established securityteam based at Marlands Shopping Centre.

As a Security Officer, youwill be responsible for conducting regular patrolsthroughout the shopping centre, monitoring activity toensure a safe and secure environment for all visitors andstaff.You will respond promptly to incidents, liaiseprofessionally with members of the public and site management,and maintain accurate records in line with operationalprocedures. A strong presence, attention to detail, andcommitment to upholding site security standards areessential.

The successful candidate must hold a valid SIA Licence Door Supervisor (DS) or Security Guarding (SG) as a minimum.

Dutiesinclude:

• Protecting theclient’s property, people and/or assets by providingsecurity services in direct accordance with the sitespublished Assignment Instructions (AI’s) and site-specificprocedures
  
• Preventing lossesand damage by reporting irregularities; informing offendersof policy and procedures
  
• Preventing andescalating incidents in a timely, accurate and appropriatemanner to the Control Room/ Shift Manager/OperationsManager/Emergency Services as appropriate for seriousincidents
  
• Operating andmonitoring site CCTV equipment
  
• Completingreports by recording observations, information, occurrences,and surveillance activities
  
• Maintainingorganisation's stability and reputation by complying withlegal requirements
  
• Contributing toteam effort by accomplishing related results asneeded
  
• Acting as a firstline support to customers and visitors on site, providing aprofessional and friendly service
  
• Understandingthe needs of our customer, respond accordinglyto customer queries and requests and takeappropriate action
  
• Maintainingprofessional conduct at all times
  

Requirements

• Full5-year employment checkable history
  
• Essential: Validfrontline SIA licence DS or SG
• CustomerService experience and confidence to handle conflict in a correctmanner
• Flexibleto meet the job requirements
• Excellentcommunication skills both written and verbal
• Smartappearance and be well-groomed
• Reliableand punctual
• Highlevel of enthusiasm and passion
• Abilityto work in a fast-moving environment
• Accessto a range of nationally recognised courses to help furtheryour career, via the Anchor Academy
• Accessto SIA and First Aid training at discounted rates, withfinancial support available
• AutoEnrolment Pension (if earnings reach the minimum requirementfor auto‑enrolment)
• Stream - access to pay as you earn it
• Cycleto Work Scheme Available
• Fulluniform provided
• FreeEmployee Assistance Programme 24/7 including access to counselling
• HospitalSaturday Fund
• Rewardand Recognition awards

What’s Next?

Othercompanies may call this role: Security Officer, Security Guard,Security Personnel, Protection Officer, Loss Prevention Officer,Security Specialist, Safety Officer, Security Coordinator, SecurityAnalyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, ProtectionOfficer, Workplace Safety & Security Officer, SIA SecurityOfficer, Security Enforcement Officer

Withincommuting distance of: Portsmouth, Southampton, Fareham, Gosport, Havant, Waterlooville, Eastleigh, Hedge End, Chichester, Petersfield, Winchester, Andover, and Basingstoke

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.