Dual Services Manager

Anchor Group Services; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Programme

Anchor Academy training programmes

Cycle to Work Scheme

Pension scheme

Discounted health and safety training

Job summary

Anchor Group Services is recruiting a Dual Services Manager for The Elephant, a landmark mixed-use development in London. You will lead day-to-day Security and Cleaning across the site, ensuring high standards, safety and client satisfaction while managing a diverse team and maintaining strong client relationships.

You will work closely with stakeholders to meet contractual obligations, oversee audits and reports, and drive continuous improvements in service delivery in a fast-paced,

Qualifications

• Proven experience managing Security, Cleaning, Facilities or Soft Services operations.
• Experience leading large multi-functional teams in client-facing environments.
• Strong client relationship and stakeholder management experience.
• Knowledge of Health & Safety, compliance and operational risk management.
• Experience with recruitment, performance management and employee relations.

Responsibilities

• Oversee Security and Cleaning operations across retail, residential and public environments, ensuring smooth service delivery throughout the site.
• Lead, coach and develop operational teams, managing staffing levels, rotas, absence cover and operational resilience.
• Act as the primary client contact, attending operational and KPI meetings and producing reports, audits and performance data for key stakeholders.
• Ensure Assignment Instructions, SOPs, Risk Assessments and site documentation remain accurate, compliant and up to date.
• Oversee Control Room and CCTV operations, ensuring GDPR compliance and effective incident management.
• Lead investigations into incidents, complaints, accidents and disciplinary matters, ensuring appropriate resolution and follow-up actions.
• Manage recruitment, performance, absence and employee relations matters, working closely with HR and Recruitment teams.
• Monitor cleaning standards, stock levels and operational equipment through regular inspections and audits.
• Ensure compliance with Health & Safety legislation, COSHH requirements and company policies.
• Coordinate emergency responses, evacuations and business continuity activities across the development.
• Build strong relationships with clients, retailers, residents, contractors and external partners while identifying opportunities for service improvement and operational efficiencies.
• Support contract retention, client satisfaction and business growth opportunities.

Skills

Security management

Cleaning management

Facilities management

Soft services

Leadership

Education

SIA Licence (Frontline)

Tools

Microsoft 365

Timegate

Zoho Recruit

Workforce management systems

Job description

London, United Kingdom | Posted on 18/08/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Dual Services Manager

WorkingHours: 40 hours per week, working 5 out of 7 days–flexible to meet the needs of the business

Location: The Elephant, Elephant & Castle, London

Overview

Join the team leading the delivery ofSecurity and Cleaning services at one of London's newest and most excitingdestinations.

Anchor Group Services is recruiting aDual Services Manager for The Elephant, a landmark mixed-use development at theheart of Elephant & Castle. Bringing together retail, residential andpublic spaces, The Elephant is set to become a vibrant destination whereresidents, visitors, retailers and communities come together.

This is a unique opportunity to join aflagship London mobilisation from day one, helping to establish standards,culture and service excellence across a brand-new development. As Dual ServicesManager, you will play a key role in shaping the success of the contract,leading both Security and Cleaning teams while building strong clientrelationships and creating a safe, clean and welcoming environment for everyonewho visits, lives or works at The Elephant.

If you're a driven and experiencedleader who thrives in fast-paced environments and takes pride in deliveringexceptional service, we'd love to hear from you.

About the Role

As Dual Services Manager, you willlead the day-to-day delivery of Security and Cleaning services across TheElephant, ensuring high standards of operational performance, compliance andcustomer service are consistently achieved.

Working closely with the client andsite stakeholders, you will manage a diverse team, oversee service deliveryacross the development, and play a key role in maintaining a safe, secure andwell-presented environment while ensuring contractual obligations and clientexpectations are met

Responsibilities include:

• Oversee Security and Cleaning operations acrossretail, residential and public environments, ensuring smooth service deliverythroughout the site.
  
• Lead, coach and develop operational teams,managing staffing levels, rotas, absence cover and operational resilience.
  
• Act as the primary client contact, attendingoperational and KPI meetings and producing reports, audits and performance datafor key stakeholders.
  
• Ensure Assignment Instructions, SOPs, RiskAssessments and site documentation remain accurate, compliant and up to date.
  
• Oversee Control Room and CCTV operations, ensuringGDPR compliance and effective incident management.
  
• Lead investigations into incidents, complaints,accidents and disciplinary matters, ensuring appropriate resolution andfollow-up actions.
  
• Manage recruitment, performance, absence andemployee relations matters, working closely with HR and Recruitment teams.
  
• Monitor cleaning standards, stock levels andoperational equipment through regular inspections and audits.
  
• Ensure compliance with Health & Safetylegislation, COSHH requirements and company policies.
  
• Coordinate emergency responses, evacuations andbusiness continuity activities across the development.
  
• Build strong relationships with clients,retailers, residents, contractors and external partners while identifyingopportunities for service improvement and operational efficiencies.
  
• Supportcontract retention, client satisfaction and business growth opportunities.
  

Requirements

• Proven experience managing Security, Cleaning,Facilities or Soft Services operations.
  
• Experience leading large multi-functional teamswithin customer-facing environments.
  
• Strong client relationship and stakeholdermanagement experience.
  
• Experience with recruitment, performancemanagement and employee relations processes.
  
• Strong understanding of Health & Safety,compliance and operational risk management.
  
• Competent in Microsoft 365 and workforcemanagement systems.
  
• Full 5-year checkable employment history.
  
• Valid frontline SIA Licence.
  
• Experience within shopping centres, mixed-usedevelopments or high-footfall environments.
  
• Knowledge of Timegate and Zoho Recruit, or similarsystems.
  
• Access to a range of nationally recognised coursesvia the Anchor Academy
  
• Access to SIA and First Aid training at discountedrates, with financial support available
  
• Auto Enrolment Pension
  
• Stream – access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Free Employee Assistance Programme 24/7 includingaccess to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  
• Career development opportunities within a growingnational business
  

What's Next?

Other companies may call this role: Soft ServicesManager, Security & Cleaning Manager, Facilities Manager, OperationsManager, Contract Manager, Estate Operations Manager, Mixed-Use OperationsManager

Withincommuting distance of: Elephant & Castle, Southwark, London Bridge,Borough, Waterloo, Bermondsey, Kennington, Peckham, Camberwell, Brixton,Deptford, Lewisham, Greenwich, Croydon and Central London

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.