Security Officer

Anchor Group Services; Southampton; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Uniform provided

Employee Assistance Programme 24/7

Cycle to Work Scheme

Auto Enrolment Pension

Anchor Academy training

Job summary

Anchor Group Services is seeking a Security Officer to join the team at Marlands Shopping Centre in Southampton. Working Saturdays and Sundays, 10:15-22:15, you will patrol the centre, monitor activity and respond to incidents to keep visitors and staff safe.

The ideal candidate holds a valid SIA frontline licence (DS or SG), has customer-service skills, and can communicate clearly. Anchor offers training and benefits through the Anchor Academy and related programmes.

Qualifications

• Full 5-year employment checkable history.
• Essential: Valid frontline SIA licence DS or SG.
• Customer service experience and confidence handling conflict.
• Flexible to meet job requirements.
• Excellent communication skills both written and verbal.
• Smart appearance and be well-groomed.
• Reliable and punctual.

Responsibilities

• Protecting the client’s property, people and assets by providing security services as directed.
• Prevent losses and damage by reporting irregularities and informing offenders of policy.
• Escalate incidents promptly to Control Room/Shift Manager/Operations Manager.
• Operate and monitor site CCTV equipment.
• Complete reports by recording observations, occurrences and surveillance activities.
• Ensure compliance with legal requirements and site procedures.
• Provide first-line support to customers and visitors on site with professionalism.
• Understand customer needs and respond accordingly.
• Maintain professional conduct at all times.

Skills

SIA Licence

Customer Service

Communication skills

Reliability

Punctuality

Job description

Southampton, United Kingdom | Posted on 04/08/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Working Hours: 10:15-22:15, Saturday and Sunday - 24 hours per week

Pay: £14.31 per hour

Location: Marlands Shopping Centre, Southampton, SO14 7SJ

Reporting to: Contract Manager

Overview

An exciting opportunityhas arisen at Anchor Group Services, for anexperienced Security Officer to join our established securityteam based at Marlands Shopping Centre.

As a Security Officer, youwill be responsible for conducting regular patrolsthroughout the shopping centre, monitoring activity toensure a safe and secure environment for all visitors andstaff.You will respond promptly to incidents, liaiseprofessionally with members of the public and site management,and maintain accurate records in line with operationalprocedures. A strong presence, attention to detail, andcommitment to upholding site security standards areessential.

The successful candidate must hold a valid SIA Licence Door Supervisor (DS) or Security Guarding (SG) as a minimum.

Dutiesinclude:

• Protecting theclient’s property, people and/or assets by providingsecurity services in direct accordance with the sitespublished Assignment Instructions (AI’s) and site-specificprocedures
  
• Preventing lossesand damage by reporting irregularities; informing offendersof policy and procedures
  
• Preventing andescalating incidents in a timely, accurate and appropriatemanner to the Control Room/ Shift Manager/OperationsManager/Emergency Services as appropriate for seriousincidents
  
• Operating andmonitoring site CCTV equipment
  
• Completingreports by recording observations, information, occurrences,and surveillance activities
  
• Maintainingorganisation's stability and reputation by complying withlegal requirements
  
• Contributing toteam effort by accomplishing related results asneeded
  
• Acting as a firstline support to customers and visitors on site, providing aprofessional and friendly service
  
• Understandingthe needs of our customer, respond accordinglyto customer queries and requests and takeappropriate action
  
• Maintainingprofessional conduct at all times
  

Requirements

• Full5-year employment checkable history
  
• Essential: Validfrontline SIA licence DS or SG
• CustomerService experience and confidence to handle conflict in a correctmanner
• Flexibleto meet the job requirements
• Excellentcommunication skills both written and verbal
• Smartappearance and be well-groomed
• Reliableand punctual
• Highlevel of enthusiasm and passion
• Abilityto work in a fast-moving environment
• Accessto a range of nationally recognised courses to help furtheryour career, via the Anchor Academy
• Accessto SIA and First Aid training at discounted rates, withfinancial support available
• AutoEnrolment Pension (if earnings reach the minimum requirementfor auto‑enrolment)
• Stream - access to pay as you earn it
• Cycleto Work Scheme Available
• Fulluniform provided
• FreeEmployee Assistance Programme 24/7 including access to counselling
• HospitalSaturday Fund
• Rewardand Recognition awards

What’s Next?

Othercompanies may call this role: Security Officer, Security Guard,Security Personnel, Protection Officer, Loss Prevention Officer,Security Specialist, Safety Officer, Security Coordinator, SecurityAnalyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, ProtectionOfficer, Workplace Safety & Security Officer, SIA SecurityOfficer, Security Enforcement Officer

Withincommuting distance of: Portsmouth, Southampton, Fareham, Gosport, Havant, Waterlooville, Eastleigh, Hedge End, Chichester, Petersfield, Winchester, Andover, and Basingstoke

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.