Concierge - Bank

Hawthorns Retirement Ltd.; Eastbourne; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

DBS check funded

Job summary

The Hawthorns, a respected retirement village network, seeks a compassionate Concierge - Bank (Nights) to greet visitors, answer calls and provide high-quality resident service. You will manage the switchboard, direct guests, and help maintain a warm, homely environment for residents during night shifts.

Applicants should have customer service experience, strong organisational skills, and the ability to stay calm in emergencies.

Qualifications

• Experience handling telephones and/or in a customer service position.
• Ability to manage multiple priorities and stay organised.
• Calm, empathetic and welcoming attitude for residents and visitors.

Responsibilities

• Greet and direct all visitors, creating a welcoming first impression.
• Operate the switchboard and route external and internal calls; take and pass messages.
• Monitor the bistro area for refreshments, music and cleanliness.
• Handle resident requests promptly and professionally.

Skills

Customer service

Job description

Shift Details

9 pm - 7 am - Monday to Wednesday

At The Hawthorns we believe in supporting those who support our residents; We recognise and celebrate our hard-working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.

We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Concierge - Bank ( Nights)

ABOUT THE ROLE

Your focus as Concierge will be to create a positive and long-lasting first impression of the company while answering incoming calls and greeting visitors as well as providing high-quality service to residents.

Other responsibilities will include:

• Greeting and directing all visitors and making them feel welcome
• Operating the switchboard; handling both external calls and internal calls from the residents, taking and passing on messages.
• Monitoring the bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must have:

• Experience handling telephones and/or in a customer service position
• Must be able to handle multiple priorities
• Good organisational skills
• Ability to react calmly in emergency situations and be considerate

ABOUT THE HAWTHORNS

The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by the business.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.