Concierge - Bank

Avery Healthcare Group; Eastbourne; On-site; GBP 18,000 - 24,000; Part time

Job summary

Avery Healthcare Group's The Hawthorns in Eastbourne seeks a compassionate Concierge - Bank (Nights) to welcome visitors, answer calls and support residents with high‑quality service from 9 pm to 7 am, Monday to Wednesday.

You will greet guests, operate the switchboard, monitor the bistro area, and handle resident requests efficiently. DBS check will be required; eligibility to work in the UK must be shown.

Qualifications

• Experience handling telephones or in a customer service position.
• Ability to manage multiple priorities.
• Good organisational skills.
• Ability to react calmly in emergency situations and be considerate.

Responsibilities

• Greeting and directing all visitors and making them feel welcome.
• Operating the switchboard; handling external and internal calls from residents, passing messages.
• Monitoring the bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.

Skills

Telephone handling

Customer service

Prioritisation

Calm under pressure

Job description

Shift Details: 9 pm - 7 am - Monday to WednesdayAt The Hawthorns we believe in supporting those who support our residents; We recognise and celebrate our hard-working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.We are seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Concierge - Bank ( Nights)

ABOUT THE ROLE

Your focus as Concierge will be to create a positive and long-lasting first impression of the company while answering incoming calls and greeting visitors as well as providing high-quality service to residents.

Other responsibilities will include:

• Greeting and directing all visitors and making them feel welcome
• Operating the switchboard; handling both external calls and internal calls from the residents, taking and passing on messages.
• Monitoring the bistro area for refreshments, music, and cleanliness.
• Handling resident requests and queries efficiently and effectively.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must have:

• Experience handling telephones and/or in a customer service position
• Must be able to handle multiple priorities
• Good organisational skills
• Ability to react calmly in emergency situations and be considerate

ABOUT THE HAWTHORNS

The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together.

Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by the business.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.