Client Liaison Manager

Hawthorns Retirement Ltd.; Eastbourne; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Hawthorns is a trusted retirement living provider, recognised for its caring team and resident-focused approach. We’re seeking a warm, enthusiastic Client Liaison Manager to lead sales and marketing in Eastbourne, driving revenue and occupancy while upholding brand standards.

You’ll manage enquiries, navigate the sales pipeline, and nurture relationships with care influences to maximise occupancy and resident satisfaction.

Qualifications

• Have a full UK and clean driving license
• Be able to negotiate with skill and expertise
• Possess effective interpersonal skills and professional telephone manner
• Be able to prioritise your own workload
• Ideally have a background in a previous sales position

Responsibilities

• Managing the sales and marketing processes in the home to meet budget targets
• Ensuring targets and deadlines are met and brand standards are upheld
• Answering general sales and marketing enquiries from colleagues and customers
• Managing and updating the pipeline of potential residents to maximise revenue
• Developing new contacts and maintaining regular contact with key care influences

Job description

At The Hawthorns, we believe in supporting those who support our residents. We recognise and celebrate our hard-working colleagues, champion your career development, offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Client Liaison Manager. If this sounds like the place for you, we’d love to hear from you!

ABOUT THE ROLE

As Client Liaison Manager, you will manage the sales and marketing processes in the home, ensuring the Sales & Marketing Department runs effectively day to day, meets and exceeds budget targets, fills the home with the agreed client base, and maximises revenue.

Other responsibilities will include:

• Ensuring that sales targets and Sales & Marketing deadlines are met and adhere to brand standards.
• Assisting in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Managing and keeping up to date the information on the pipeline of potential members, and when they are likely to become residents to maximise revenue.
• Developing new contacts and maintain regular and close contacts with all key care influences.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Have a full UK and clean driving license
• Be able to negotiate with skill and expertise.
• Possess effective interpersonal skills and professional telephone manner.
• Be able to prioritise your own workload.
• Ideally have a background in a previous sales position.

ABOUT THE HAWTHORNS

The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of ‘creating meaningful lives together’ is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Expected Salary (this is not sent to the employer)