Night Concierge (Thu-Sun)

Property Management Recruitment Ltd; Greater London; On-site; GBP 31,000 - 38,000; Full time

Job summary

Property Management Recruitment Ltd is seeking an experienced Night Concierge for a luxury residential site in West London. The role covers Thursday to Sunday nights, with shifts from 7pm to 8am (Thu-Fri) and 8pm to 8am (Sat-Sun), totaling 50 hours per week. Salary is £34,500 per annum.

You will manage the residential reception, security, deliveries, mail, and contractor access, while maintaining comprehensive logs and delivering exceptional resident service.

Responsibilities

• Manage the residential reception efficiently and provide meet-and-greet and security oversight.
• Manage deliveries, key holding and parcel management; assist with move management and contractor access.
• Ensure daily log is entered and reporting checks are carried out.
• Display a courteous and helpful attitude to residents and their visitors.
• Liaise with Building Manager as line manager; in their absence take direction from Associate Director/Head Office.
• Maintain a secure key register and ensure access control compliance.
• Sign for undelivered mail/parcels and hand over according to house regime.
• Be familiar with health & safety procedures and fire risk assessments; report disrepair as required.

Job description

Our Client are currently looking for an experienced Night Concierge to join their team at a luxury residential site in West London. Working every Thursday to Sunday, 7pm - 8am on Thursday and Friday / 8pm - 8am on Saturday and Sunday. 50 hours per week (46 hours with excluding lunch breaks). Salary is £34,500 per annum. Duties include:

• To manage, in an efficient and effective manner and the residential reception. To provide a meet and greet service and maintain a security
• overview.
• To manage deliveries, key holding and parcel management and help with move management and contractor access.
• To ensure daily log is entered and other reporting functions and checks carried out.
• Display a courteous and helpful attitude towards the Residents of the property and to their visitors.
• Reporting directly to the Building Manager as their Line Manager. In absence of the Building Manager, all Concierges will take direction from the Associate Director.
• Ensure that you are alert at all times paying particular attention to the security of the entrance doors and other points of entry to the building. You will be expected to be familiar with the workings of the access control systems.
• Maintaining a secure key register of any keys that are kept in possession. In the event that keys are held by the Concierge team, a key waiver will need to be signed by the assigning party.
• Ensures that all contractors attending the site to conduct works within the public areas of the development have provided the requisite Method Statements, Risk Assessments and Insurance prior to issuing the appropriate permits to work.
• You will actively greet and assist residents. You will be checking and screening all visitors and guests, contractors, and service personnel on foot and by vehicle, at all times displaying good customer relation skills. You should be proactive in ensuring the visitor is recognised on entry, providing a strong level of customer focus.
• To deal with all enquires, callers to the desk and by telephone / email. Liaison between residents, contractors and service providers as required.
• To collect rubbish during the day/night intervals, as required (depending on the demand)
• To be conversant with the regulations contained within the property's leases, ensuring that matters such as alterations, noise restrictions and building works are adhered to.
• To ensure that the entrance and fire exits are clear of obstructions and to report any contravention to the Manager where the contravention cannot be rectified.
• To assist and supervise when required all contractors employed at the property as necessary.
• To ensure that any undelivered mail and parcels are signed for and kept in the designated safe location. On collection to follow the house regime regarding the control and hand-over of mail and parcels to residents.
• To go through the previous day's log at the beginning of each day with the Day Concierge and be aware of any expected appointments on site for the night.
• Whilst on duty, to maintain a logbook and note and record all incidents accurately. All other documents such as key books/accident books must be maintained appropriately.
• To report any disrepair to the Building Manager or in his absence to the Associate Director or in his absence, and when urgent, to the Head Office.
• To check plant room equipment at least two times during the shift.
• To undertake inspection of the residents' reception forecourt at regular intervals and to ensure that they are kept clean and tidy especially when cleaners are not in attendance.
• To assist Residents upon arrival and departure with baggage handling, ensuring that safe manual handling techniques are utilised at all times.
• To conduct at least two full site patrols during the course of the shift.
• To be familiar with relevant site information, contracts etc. and understand what service regimes are in place.
• To respond to all work emails within a 24hour period.
• In the absence of the Building Manager, to liaise with the Associate Director / Head Office, in particular to advise of any damage caused to the property.
• To assist the Building Manager, where instructed, in checking that all fire precautions are in operation and that appliances are in working order. To deal with fire alerts in accordance with house procedures.
• To ensure that you read the Company Health & Safety Procedures and ensure you are familiar with the standing protocols. (Held by the Building Manager).
• To report any disrepair to the Building Manager or in his absence to the Associate Director or in his absence, and when urgent, to the Head Office.
• To be familiar with the Health & Safety and Fire Risk Assessments.
• In the event of inclement, wintry weather, to ensure that all pathways leading to the premises are treated with the appropriate grit salting to minimise the possibility of slips and falls.
• To ensure that all cleaning equipment/chemicals are stored away safely and kept locked when not in use.
• To act as the first responder in the event of fire evacuations, marshalling residents to the designated assembly point.
• To always maintain discretion and ensure that information obtained, overheard or mentioned in passing is not at any time passed on or repeated to anyone other than to your line manager if this is necessary for management / security purposes.
• To undertake all other reasonable duties as directed by the employer, the Building Manager, Senio