Store Manager - TFG Norwich, Maternity Cover

The Foschini Group / TFG London; Norwich; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Clothing allowance

Staff discount

Maternity package

Virtual GP

Job summary

TFG London is seeking a Store Manager for the Norwich store on a 12-month maternity contract, starting November 2026. You will lead from the front, creating an inspiring environment where the team delivers an exceptional customer experience on the shop floor.

You will drive sales, coach a diverse team, and act with empathy to ensure performance and wellbeing. The role offers strong benefits and opportunities within a premium womenswear group.

Qualifications

• Experience leading high-performing retail teams.
• Strong customer service mindset and communication skills.
• Ability to coach and develop a diverse team.

Responsibilities

• Lead from the front to create an inspiring store environment.
• Drive performance by tracking sales, spotting growth opportunities, and delivering commercial results.
• Coach and develop a diverse team to improve confidence and capability daily.
• Champion inclusion and empower your team to bring their full selves to work.
• Engage customers on the shop floor, sharing style knowledge authentically.

Job description

Store Manager - TFG Norwich, Maternity Cover

• Store Manager - TFG Norwich, Maternity Cover

About The Role

Every exceptional customer moment starts with our people.

Housing Hobbs, Phase Eight and Whistles, we're looking for a people-first Store Manager to lead our Norwich store.

If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn big ideas into real results, this is your moment.

This is a 12-month fixed term contract starting November 2026.

What you'll do

• Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
• Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
• Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
• Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
• Customer connection - being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.

Who you'll be

• A natural motivator with a positive mindset who knows how to get the best from people.
• Experienced in leading high-performing retail teams.
• Confident, calm under pressure, and great at making decisions that put both people and performance first.
• Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
• Passionate about teamwork - you lead with empathy and bring people together through trust and encouragement.

What's in it for you?

It's not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• A free clothing allowance to wear what you love, your way
• 70% staff discount - yes, really!
• Enhanced Maternity package
• 24/7 virtual GP service
• Wellbeing and financial support tools

About Us

Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.

TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.

With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, w e are entrepreneurial in our spirit and passionate about exceeding our customers' expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment:

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

• Brand: TFG
• Location: Norwich
• Department: Retail
• Vacancy Type: Maternity Contract
• Advertising Salary: Competitive plus benefits
• Hours Per Week: 40