Concession Manager

KPI RECRUITING LTD; City of Westminster; On-site; GBP 47,000 - 50,000; Full time

Job summary

A leading luxury retail recruiter in Central London is seeking an experienced Store Manager to lead a premium retail concession. This role demands a passionate leader capable of driving sales, enhancing customer experiences, and managing store operations. Candidates must possess a strong retail management background and a deep understanding of luxury service. Competitive salary and benefits offered.

Qualifications

• Extensive experience in premium or luxury retail management.
• Proven ability to drive sales and client development.
• Strong people management and mentoring skills.
• Commercial mindset with strategic thinking.

Responsibilities

• Inspire and coach your team to exceed expectations.
• Lead team to surpass sales targets through client-focused initiatives.
• Ensure every client receives a warm, personal service.
• Oversee all aspects of store operations.

Skills

Leadership

Sales Development

Customer Service

Data-Driven Decision Making

Retail Management

Job description

Overview

Store Manager - Central London - £47,000 - £50,000 per annum + Benefits

Are you a passionate and driven leader with a love for luxury fashion and exceptional customer experiences?

We are looking for an inspiring Store Manager to lead a beautifully curated concession within London - one of the most iconic retail destinations in the world.

This is an exciting opportunity to bring your leadership expertise, commercial insight, and customer-centric approach to a fast-paced, premium retail environment. You'll be at the forefront of delivering an elevated experience, driving performance, and cultivating a culture of excellence.

Responsibilities

• Lead with Vision: Inspire, coach, and empower your team to exceed expectations. Champion brand values through every client interaction. Create a positive and professional atmosphere that reflects the spirit of modern luxury.
• Drive Commercial Success: Lead your team to surpass sales targets through strategic, client-focused initiatives. Maximise performance through data-driven decisions and strong floor presence. Build and maintain exceptional client relationships through expert-level clienteling.
• Deliver Luxury Experiences: Ensure every client receives a warm, personal, and memorable service. Resolve any issues with discretion and elegance. Uphold the highest standards of presentation and in-store experience.
• Operational Excellence: Oversee all aspects of store operations, from stock management to health & safety. Maintain immaculate visual merchandising aligned with brand guidelines. Manage store administration and ensure security of assets and team wellbeing.

Qualifications

• Extensive experience in premium or luxury retail management.
• Proven ability to drive sales and client development.
• A natural leader with strong people management and mentoring skills.
• A commercial mindset with the ability to think strategically.
• Impeccable organisational skills and attention to detail.
• Professionalism, discretion, and a deep understanding of luxury service.
• Proficiency in retail systems and reporting tools.