Project Worker - Complex Needs

Allscreens Nationwide Ltd; West End; On-site; GBP 24,000 - 30,000; Full time

Job summary

A residential support service in London is recruiting an experienced Project Worker - Complex Needs to support residents with homelessness, trauma and multiple disadvantages. You will manage a caseload of up to 10 clients, delivering person-centred, trauma-informed support and helping move-on through tailored plans and assessments.

The role requires strong case management, risk and safety planning, and ability to engage individuals who may be reluctant to engage with services.

Qualifications

• Experience supporting people who have experienced homelessness or at risk of homelessness.
• Strong case management and key-working experience with individuals presenting complex needs or challenging behaviours.
• Experience producing high-quality, personalised support plans, risk assessments and safety plans.
• Understanding of trauma, adversity and multiple disadvantage and their impact on engagement with services.
• Knowledge of issues affecting people experiencing homelessness, including mental health, substance misuse, financial difficulties and social exclusion.
• Ability to work effectively with multi-agency and specialist professionals.
• Strong communication and relationship-building skills, particularly when supporting individuals who are initially reluctant to engage.
• Understanding of relevant mental health legislation and its application within support services.
• Microsoft Office and database/case management systems.

Responsibilities

• Manage a caseload of up to 10 key clients, conducting regular key-working sessions and developing person-centred, trauma-informed support plans, risk and needs assessments, support plans and safety plans.
• Build trusting relationships with individuals who may be reluctant or ambivalent about engaging with support.
• Provide psychologically informed support to residents experiencing complex needs, trauma, substance misuse, mental health challenges and challenging behaviours.
• Respond appropriately to incidents involving hospital presentations, substance use, aggression and conflict.
• Support residents to progress towards step-down accommodation and independent living, removing unnecessary barriers to move-on.
• Contribute to the delivery, evaluation and development of the service's in-house recovery programme.
• Support residents to maximise benefit entitlements, challenge sanctions or suspensions and access appropriate financial support.
• Work with individuals with No Recourse to Public Funds (NRPF) to identify appropriate sources of income and access essential services, budgeting, money management and tenancy sustainment skills.
• Support effective rent collection, identify and minimise arrears and contribute to reducing void loss.
• Complete room, locality, health & safety and property checks in line with housing management procedures.
• Monitor, record and follow up maintenance issues within the scheme.
• Respond to referrals within agreed timescales and maintain accurate case records using relevant IT and database systems.
• Work collaboratively with multi-agency professionals and specialist services to develop effective support and safety plans.

Skills

Key-working

Caseload management

Trauma-informed support

Mental health knowledge

Multi-agency collaboration

Communication skills

Microsoft Office

Database management systems

Tools

Database management systems

Job description

Shifts: Monday-Friday, rota basis | 8:00am-4:00pm / 1:00pm-9:00pm

Rota: One week early shifts followed by one week late shifts

About the Role

We are currently recruiting for an experienced

Project Worker - Complex Needs to join a residential support service in SW1P 2BN. This is an excellent opportunity for someone with experience supporting people affected by

homelessness, complex needs, trauma, mental health, substance misuse or multiple disadvantage.

You will hold a caseload of up to 10 clients, providing person-centred and psychologically informed support to help residents progress towards greater independence and suitable move-on accommodation.

Key Responsibilities

• Manage a caseload of up to 10 key clients, conducting regular key-working sessions and developing person-centred, trauma-informed support plans, risk and needs assessments, support plans and safety plans.
• Build trusting relationships with individuals who may be reluctant or ambivalent about engaging with support.
• Provide psychologically informed support to residents experiencing complex needs, trauma, substance misuse, mental health challenges and challenging behaviours.
• Respond appropriately to incidents involving hospital presentations, substance use, aggression and conflict.
• Support residents to progress towards step-down accommodation and independent living, removing unnecessary barriers to move-on.
• Contribute to the delivery, evaluation and development of the service's in-house recovery programme.
• Support residents to maximise benefit entitlements, challenge sanctions or suspensions and access appropriate financial support.
• Work with individuals with No Recourse to Public Funds (NRPF) to identify appropriate sources of income and access essential services, budgeting, money management and tenancy sustainment skills.
• Support effective rent collection, identify and minimise arrears and contribute to reducing void loss.
• Complete room, locality, health & safety and property checks in line with housing management procedures.
• Monitor, record and follow up maintenance issues within the scheme.
• Respond to referrals within agreed timescales and maintain accurate case records using relevant IT and database systems.
• Work collaboratively with multi-agency professionals and specialist services to develop effective support and safety plans.

Experience Required

• Experience supporting people who have experienced or are at risk of homelessness, including temporary or insecure accommodation.
• Strong case management and key-working experience with individuals presenting complex needs or challenging behaviours.
• Experience producing high-quality, personalised support plans, risk assessments and safety plans.
• Understanding of trauma, adversity and multiple disadvantage and their impact on engagement with services.
• Knowledge of issues affecting people experiencing homelessness, including mental health, substance misuse, financial difficulties and social exclusion.
• Ability to work effectively with multi-agency and specialist professionals.
• Strong communication and relationship-building skills, particularly when supporting individuals who are initially reluctant to engage.
• Understanding of relevant mental health legislation and its application within support services.
• Microsoft Office and database/case management systems.

Why Apply?

• Ongoing temporary opportunity
• Full-time
• 37.5 hours per week
• Monday-Friday working pattern
• Opportunity to work within a specialist complex needs and homelessness service
• Excellent opportunity for candidates with experience in supported housing, homelessness, mental health, substance misuse or recovery services