Complex Needs Support Worker

Housing Limited; West of England; On-site; GBP 22,000 - 32,000; Full time

Job summary

The Housing Network is seeking a dedicated support worker to provide strength-based and trauma-informed assistance to residents in our housing services. You will manage a caseload, deliver 1:1 sessions, and signpost resources to help residents gain independence.

You will help residents understand tenancy documents, review benefits, and incorporate gaps into ongoing engagement plans. The role emphasizes safeguarding and building trusting relationships to deliver outcome-focused support.

Qualifications

• Experience in housing or welfare support is desirable.
• Understanding of safeguarding and DBS requirements is beneficial.
• Ability to build trusting relationships with residents.

Responsibilities

• Provide strength-based, trauma-informed support to residents and develop meaningful, outcome-focused support plans.
• Deliver 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload to ensure residents receive appropriate levels of support.
• Assist residents with tenancy documentation, benefits, and identify gaps to inform future engagement.
• Uphold safeguarding awareness and protect residents, colleagues and the wider community.

Job description

• Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be Innovative, Dynamic, Dependable, Respectful and Kind. We are an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. All offers of employment are subject to satisfactory pre-employment checks, including a DBS and references.

The Housing Network is a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. We provide high-quality supported housing services for people facing homelessness and other complex challenges. We believe that through innovation, collaboration and a commitment to excellence, we can make a meaningful difference to the lives of those we support. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships and as a result Better Business.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered. We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.