Complex Care Coordinator: Rota Lead & Field Supervisor

Kathryn Rose Consultancy Serviced Limited; Wolverhampton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Company pension scheme

CPD opportunities

Career progression pathways

Comprehensive training

Job summary

Kathryn Rose Consultancy is partnering with a West Midlands healthcare provider to recruit a Complex Care Coordinator. The role combines rota management with hands-on field supervision, supporting care teams and clients in a fast-paced environment.

The successful candidate will have at least 1 year in care coordination or team leadership, a full UK driving licence, and a calm, organized approach to everyday challenges. Office-based with regional visits, permanent, full-time position.

Qualifications

• 1 year of experience in care coordination, field supervision, or team leadership in a complex care setting.
• Sound knowledge of CQC regulations and safeguarding protocols.
• Full UK Driving Licence and access to own reliable transport.
• Strong organisational and multitasking abilities with a calm demeanor under pressure.
• Willingness to occasionally extend hours to cover critical care gaps.

Responsibilities

• Roster management: create and monitor staff schedules to ensure full coverage.
• Field supervision: conduct staff supervisions, appraisals and team meetings.
• Operational communication: keep daily contact with service users, staff and teams.
• Onboarding & compliance: assist with onboarding and regulatory file checks.
• Reactive problem-solving: manage last-minute changes and urgent gaps calmly.
• MDT representation: participate in meetings with Clinical Leads and managers.
• Governance & quality: assist safeguarding and incident reporting.
• Out-of-hours support: share on-call duties on a rotating basis.

Skills

Organisational skills

Multitasking

Calm under pressure

Job description

Kathryn Rose Consultancy is partnering with a West Midlands healthcare provider to recruit a Complex Care Coordinator. The role combines rota management with hands-on field supervision, supporting care teams and clients in a fast-paced environment.

The successful candidate will have at least 1 year in care coordination or team leadership, a full UK driving licence, and a calm, organized approach to everyday challenges. Office-based with regional visits, permanent, full-time position.