Complex Care Coordinator

HRS Healthcare Ltd; Whitstable; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays off

Birthday day off

Employee Assistance Programme

Free DBS

Pension contributions

Social events

Discounts on goods and services

Job summary

HRS Healthcare in Whitstable is seeking a Complex Care Coordinator to plan and roster care staff, ensuring nurses and carers attend shifts as scheduled.

You will build relationships with staff and clients, manage staff availability, and coordinate rotas a month in advance. The office-based role is near Whitstable with occasional Kent travel and on-call commitments. DBS, pension contributions, and staff benefits are included.

Qualifications

• Excellent communication skills both over the phone and in writing.
• Problem solver with quick thinking and solution-driven approach.
• Experience coordinating complex care or domiciliary care.
• Right to work in the UK and a full UK driving licence.

Responsibilities

• Plan and roster complex care staff a month in advance.
• Build strong relationships with staff including carers and nurses.
• Build relationships with clients and families.
• Obtain staff availability and communicate schedules.
• Ensure staff attend shifts as planned and manage scheduling conflicts.

Skills

Communication skills

Problem solving

Coordination experience

Right to work in the UK

Full UK driving licence

Job description

Whitstable, United Kingdom | Posted on 09/23/2026

HRS Healthcare, your Healthcare Recruitment Specialists of choice. We know that finding a meaningful and rewarding job can be a long journey. Our goal is to make that process as easy as possible for you and to find you a working environment that is rewarding - one where you will look forward to coming to everyday. Start your journey with us by browsing available jobs.

Job Description

As a complex care coordinator, you will be planning and rostering care staffinto shifts and ensure that the care workers and nurses that are responsible fordelivering care and support on a day-to-day basis attend their shifts asplanned.

About the role

• The care coordinator will organise rotas a month in advance for the complexcare clients.
  
• Buildingand developing strong relationships with staff members (carers and nurses)
  
• Buildingand developing strong relationships with clients
  
• Obtainingstaff availability
  
• Communicatewith staff and clients in a respectful, professional, and friendly manner.
  

Requirements

About you

• Youwill have strong communication skills both over the phone and via writtencommunication.
  
• Youwill be a problem solver, quick thinker and solution driven.
  
• You will have previous coordination experience either in complex care or domiciliary care.
• Youwill have the right to work in the UK and a full UK driving licence.
  

What’s on offer for the Complex Care Coordinator?

• Ourclient will offer you a salary of £30,000
  
• Currently the hours are Mon toFri 9am - 5pm, plus on call is 1 in 5 weekends (this could reduce in time) and 1 evening / morning per week (1700 - 2300/0600 - 0900). However, this may change to a different schedule, so someone who is open to a different work schedule which would involve some weekend work.
  
• The role is office based (outskirts of Whitstable), with occasional travel in Kent to meet clients / families.
  
• 25 daysAL plus the bankholiday and a day off on your birthday.
  
• EmployeeAssistance Programme.
  
• FreeDBS.
  
• Pensioncontributions.
  
• Frequentsocial events.
  
• Accessto discounts on goods and services offered by third parties.
  

Equal Opportunities Employer. Employment is subject to an EnhancedDBS check and professional references.