Care Coordinator

Kathryn Rose Consultancy Serviced Limited; Wolverhampton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Company pension scheme

CPD opportunities

Career progression pathways

Comprehensive training

Job summary

Kathryn Rose Consultancy is partnering with a West Midlands healthcare provider to recruit a Complex Care Coordinator. The role combines rota management with hands-on field supervision, supporting care teams and clients in a fast-paced environment.

The successful candidate will have at least 1 year in care coordination or team leadership, a full UK driving licence, and a calm, organized approach to everyday challenges. Office-based with regional visits, permanent, full-time position.

Qualifications

• 1 year of experience in care coordination, field supervision, or team leadership in a complex care setting.
• Sound knowledge of CQC regulations and safeguarding protocols.
• Full UK Driving Licence and access to own reliable transport.
• Strong organisational and multitasking abilities with a calm demeanor under pressure.
• Willingness to occasionally extend hours to cover critical care gaps.

Responsibilities

• Roster management: create and monitor staff schedules to ensure full coverage.
• Field supervision: conduct staff supervisions, appraisals and team meetings.
• Operational communication: keep daily contact with service users, staff and teams.
• Onboarding & compliance: assist with onboarding and regulatory file checks.
• Reactive problem-solving: manage last-minute changes and urgent gaps calmly.
• MDT representation: participate in meetings with Clinical Leads and managers.
• Governance & quality: assist safeguarding and incident reporting.
• Out-of-hours support: share on-call duties on a rotating basis.

Skills

Organisational skills

Multitasking

Calm under pressure

Job description

Complex Care Coordinator

Location: West Midlands (HQ Office-Based with Regional Field Visits)

Salary: Up to £35,000 per annum

Position Type: Full-Time, Permanent

Key Requirement: Valid UK Driving Licence and access to own vehicle

About the Client

Kathryn Rose Consultancy is proud to partner of a fastest-growing healthcare and community support providers in the West Midlands. Delivering specialist 24-hour clinical care spanning Complex Care, Domiciliary Services, and Learning Disabilities, our client supports adults and children managing long-term health conditions such as spinal injuries, acquired brain injury, tracheostomies, PEG feeding, and ventilation.

To support their continued growth, we are searching for a Complex Care Coordinator to join their West Midlands head office.

The Role

This is a versatile, dual-function position combining core rota management with hands-on field supervision. It is ideally suited to a proactive professional who enjoys a fast-paced environment, varied daily responsibilities, and building strong working relationships with both care teams and clients.

Key Responsibilities

• Roster Management: Build, monitor, and maintain efficient care staff schedules to guarantee 100% shift coverage across all client packages.
• Field Supervision & Support: Lead staff supervisions, annual appraisals, and team meetings to maintain high clinical standards.
• Operational Communication: Maintain daily contact with service users, care staff, and internal teams to ensure seamless service delivery.
• Onboarding & Compliance: Assist in onboarding new care team members, ensuring all personnel files meet strict regulatory standards.
• Reactive Problem-Solving: Manage last-minute schedule changes, cancellations, and urgent gaps with a calm, effective approach.
• Multidisciplinary Collaboration: Represent the service alongside Clinical Leads and the Complex Care Manager in MDT meetings, reviews, and commissioner communications.
• Governance & Quality: Assist with safeguarding cases, incident reporting, and service quality enhancements.
• Out-of-Hours Support: Participate in a shared on-call rota (typically 1 weekday evening per week and 1 weekend in every 3 to 4 weeks).

What We Are Looking For

• Industry Background: Minimum 1 year of experience in care coordination, field care supervision, or team leading within a complex care environment.
• Compliance Knowledge: Sound understanding of CQC regulations, safeguarding protocols, and person-centred care delivery.
• Transport: Full UK Driving Licence and own reliable transport (essential for regular field visits across the region).
• Core Competencies: Outstanding organisational skills, strong multi-tasking abilities, and a calm demeanor under pressure.
• Flexibility: Willingness to occasionally adapt working hours (e.g., early starts or late finishes) to resolve critical care gaps when necessary.

Rewards & Package

• Competitive basic salary up to £35,000 per annum
• Free on-site parking
• Company Pension Scheme & Employee Discount Perks
• Comprehensive ongoing training and CPD opportunities
• Clear career progression pathways into senior management and clinical leadership roles