Complex Care Coordinator | Field Operations Lead (West Midlands)

Confidential; Wolverhampton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Company Pension Scheme & Employee Perk

Comprehensive ongoing training and CPD

Clear career progression

Job summary

Kathy Rose Consultancy in the West Midlands is seeking a Complex Care Coordinator to join the head office with regional field visits. This full-time, permanent role combines rota management with hands-on supervision to maintain high clinical standards.

You will liaise with care teams, clients, and internal stakeholders, coordinating onboarding and ensuring regulatory compliance while adapting to variable hours to cover critical care gaps. A driving licence and vehicle are essential.

Qualifications

• 1 year of experience in care coordination, field supervision, or team leadership within a complex care environment
• Solid understanding of CQC regulations and safeguarding protocols
• Full UK driving licence and access to own transport for regular field visits across the region
• Strong organisational and multitasking abilities with a calm demeanour under pressure
• Willingness to occasionally adjust hours to cover critical care gaps when needed

Responsibilities

• Roster management to ensure 100% shift coverage across client packages
• Lead staff supervisions, annual appraisals, and team meetings
• Maintain daily contact with service users, care staff and internal teams
• Assist onboarding of new care staff and ensure regulatory compliance of personnel files
• Manage last-minute schedule changes, cancellations and urgent gaps
• Represent service in MDT meetings and with commissioners
• Support safeguarding cases, incident reporting, and service quality improvements
• Participate in a shared on-call rota (roughly 1 weekday evening weekly and 1 weekend every 3–4 weeks)

Skills

Roster management

Field supervision

Stakeholder liaison

CQC compliance

Organisational skills

Job description

Kathy Rose Consultancy in the West Midlands is seeking a Complex Care Coordinator to join the head office with regional field visits. This full-time, permanent role combines rota management with hands-on supervision to maintain high clinical standards.

You will liaise with care teams, clients, and internal stakeholders, coordinating onboarding and ensuring regulatory compliance while adapting to variable hours to cover critical care gaps. A driving licence and vehicle are essential.