Complex Care Coordinator

Superior Healthcare; Whitstable; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced sick pay

Pension contributions

Employee Assistance Programme

Free DBS

Frequent social events

Discounts on goods and services

Wellbeing support

Spec­savers voucher

Volunteer days

Job summary

Superior Healthcare is seeking a Complex Care Coordinator to plan and roster care staff into shifts, ensuring attendance and delivery of care for complex needs.

You will build strong relationships with staff, carers and nurses, and with clients, while managing on-call duties and coordinating monthly rotas. The role is office-based on the outskirts of Whitstable with occasional travel in Kent; excellent benefits and development opportunities are provided.

Qualifications

• You will have strong communication skills both over the phone and via written communication.
• You will be a problem solver, quick thinker and solution driven.
• You will have previous coordination experience either in complex care or domiciliary care.
• You will have the right to work in the UK and a full UK driving licence.

Responsibilities

• Plan and roster care staff into shifts for complex care clients.
• Organise rotas a month in advance for complex care clients.
• Build strong relationships with staff (carers and nurses) and with clients.
• Obtain staff availability and communicate with staff and clients in a respectful, professional manner.
• On call responsibility.

Skills

Strong communication

Problem solving

Coordination exp

UK work rights

Driving licence

Job description

As a complex care coordinator, you will be planning and rostering care staff into shifts and ensure that the care workers and nurses that are responsible for delivering care and support on a day-to-day basis attend their shifts as planned.

About the role

• The care coordinator will organise rotas a month in advance for the complex care clients.
• Building and developing strong relationships with staff members (carers and nurses)
• Building and developing strong relationships with clients
• Obtaining staff availability
• Communicate with staff and clients in a respectful, professional, and friendly manner.
• On call responsibility

About you

• You will have strong communication skills both over the phone and via written communication.
• You will be a problem solver, quick thinker and solution driven.
• You will have previous coordination experience either in complex care or domiciliary care.
• You will have the right to work in the UK and a full UK driving licence.

What’s on offer for the Complex Care Coordinator?

• Salary of £30,000
• Currently the hours are Mon to Fri 9am – 5pm, plus on call is 1 in 5 weekends (this could reduce in time) and 1 evening / morning per week (1700 – 2300/0600 – 0900). However, this may change to a different schedule.
• The role is office based (outskirts of Whitstable), with occasional travel in Kent to meet clients / families.
• 25 days AL plus the bankholiday and a day off on your birthday.
• Enhanced sick pay.
• Employee Assistance Programme.
• Free DBS.
• Pension contributions.
• Frequent social events.
• Access to discounts on goods and services offered by third parties.
• Excellent career development opportunities.

Benefits

• Blue Light Card - we’ll pay for it.
• Earn a £50 voucher for every friend you refer who joins our team.
• We help you save for Christmas.
• Wellbeing support including up to six counselling sessions.
• In-house wellbeing team to support you.
• 24/7 live chat and video calls with trained counsellors, and free financial and legal advice.
• We reward Employees of the Month with a £100 voucher.
• Employee events throughout the year, including fish and chips on the beach.
• Consistent support from our team of Nurses and Field Care Supervisors.
• In-house women's health support.
• Accumulate holiday pay as you work.
• Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party.
• £100 Specsavers voucher for eye tests and glasses.
• Two volunteer days per year, to support charities and initiatives.