Care Coordinator

Leaders In Care; City Of London; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

23 days annual leave

Birthday off

Company pension

Employee Assistance Programme

Ongoing training and development

Career progression

Job summary

Leaders in Care is recruiting a Care Coordinator to join a specialist complex care provider in SE London. You will organise care packages, support care teams and build strong relationships with clients and families, ensuring safe, person-centred care in clients’ homes.

The role manages staffing rotas, monitors care delivery, and works with clinical teams to maintain standards. Hybrid: 4 days in office, 1 day WFH, with opportunities for development within a growing organisation.

Qualifications

• Experience coordinating care packages in domiciliary or complex care.
• Experience managing staff rotas and using rostering systems.
• Strong organisational and multitasking abilities.
• Excellent communication and relationship-building skills.
• IT skills and commitment to high-quality care.

Responsibilities

• Manage staffing rotas across complex care packages.
• Monitor staffing requirements and coordinate with recruitment to fill gaps.
• Build relationships with clients, families and care professionals through regular calls and visits.
• Conduct quarterly staff supervisions and support staff engagement.
• Work with compliance and clinical teams to monitor documentation and training.
• Investigate non-clinical complaints and incidents and escalate as needed.
• Maintain accurate care management records and prepare client/management reports.
• Support safe, person-centred service delivery in line with CQC standards.

Skills

Staff rostering

Organisational skills

Communication

Client relationships

Care management systems

Problem solving

Attention to detail

Tools

Rostering software

Care management system

Job description

Care Coordinator - Complex Care

SE London | £30,000–£35,000 per annum

Permanent, full-time | Hybrid: 4 days office, 1 day WFH

Are you an experienced care professional who thrives on organising care packages, supporting care teams and building strong relationships with clients and families?

Our client, an established provider of specialist complex care, is looking for a Care Coordinator to join its team in SE London. Supporting children and adults with complex healthcare needs, you'll help ensure people receive safe, consistent and person-centred care in their own homes.

This is an opportunity to manage your own portfolio of care packages, develop your operational experience and progress within a growing organisation, supported by established clinical and management teams.

The Package

• Annual salary of £30,000–£35,000
• Hybrid working: 4 days in the office and 1 day working from home
• 23 days' annual leave, plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Ongoing training and professional development
• Career progression as the organisation continues to grow
• Support from an established management and clinical team

The Role

• Managing staffing rotas across allocated complex care packages, ensuring consistent coverage and arranging replacements when required.
• Monitoring staffing requirements and working with recruitment colleagues to address gaps.
• Building relationships with clients, families and care professionals through regular calls, visits and professional meetings.
• Conducting quarterly staff supervisions and supporting staff engagement and retention.
• Working with compliance and clinical teams to monitor staff documentation, mandatory training and competency requirements.
• Investigating non-clinical complaints and incidents, escalating concerns appropriately.
• Maintaining accurate care management records and preparing reports for clients, management and commissioners.
• Supporting safe, person-centred service delivery in line with CQC standards.

About You

• Previous experience coordinating care packages within domiciliary care, complex care or a similar community-based service.
• Experience managing staff rotas and using electronic rostering or care management systems.
• Strong organisational skills and the ability to manage multiple care packages.
• Excellent communication and relationship-building skills.
• Confidence resolving staffing challenges and prioritising competing demands.
• Good IT skills and a commitment to delivering high-quality care.

Please note: The employer does not offer visa sponsorship.

Reference: LICEA