Complex Care Coordinator

Superior Healthcare; Brighton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Blue Light Card

Referral bonus £50

Wellbeing support

Free DBS

Pension contributions

Social events

Eye care voucher

Job summary

Superior Healthcare is seeking a Complex Care Coordinator to plan and roster care staff, ensuring nurses and carers attend shifts and deliver quality care day to day. The role is office-based on the outskirts of Brighton, with occasional travel to Essex to meet clients and families.

You will build relationships with staff and clients, manage on-call duties, and develop rotas up to a month in advance. The package includes 25 days leave, pension contributions, wellbeing support, DBS, and social

Qualifications

• Strong communication skills both over the phone and in writing.
• Problem solver, quick thinker and solution driven.
• Previous coordination experience in complex care or domiciliary care.
• Right to work in the UK and a full UK driving licence.

Responsibilities

• Plan and roster care staff into shifts.
• Organise rotas a month in advance for complex care clients.
• Build strong relationships with staff (carers and nurses) and with clients.
• Obtain staff availability and communicate with staff and clients professionally.
• On-call responsibility.

Skills

Communication skills

Problem solving

Coordination experience

Right to work in UK

Tools

Driving licence

Job description

As a complex care coordinator, you will be planning and rostering care staff into shifts and ensure that the care workers and nurses that are responsible for delivering care and support on a day-to-day basis attend their shifts as planned.

About the role

• The care coordinator will organise rotas a month in advance for the complex care clients.
• Building and developing strong relationships with staff members (carers and nurses)
• Building and developing strong relationships with clients
• Obtaining staff availability
• Communicate with staff and clients in a respectful, professional, and friendly manner.
• On call responsibility

About you

• You will have strong communication skills both over the phone and via written communication.
• You will be a problem solver, quick thinker and solution driven.
• You will have previous coordination experience either in complex care or domiciliary care.
• You will have the right to work in the UK and a full UK driving licence.

What’s on offer for the Complex Care Coordinator?

• Salary of £30,000
• Mon to Fri 9am – 5pm, plus on call is 1 in 5 weekends (this could reduce in time) and 1 evening / morning per week (1700 – 2300/0600 – 0900)
• The role is office based (outskirts of Brighton) Mon to Fri 9am – 5pm, with occasional travel to Essex to meet clients / families
• 25 days AL plus the bankholiday and a day off on your birthday.
• Enhanced sick pay.
• Employee Assistance Programme.
• Free DBS.
• Pension contributions.
• Frequent social events.
• Access to discounts on goods and services offered by third parties.
• Excellent career development opportunities.

SHCHOJ

Benefits

• Blue Light Card - we’ll pay for it.
• Earn a £50 voucher for every friend you refer who joins our team.
• We help you save for Christmas.
• Wellbeing support including up to six counselling sessions.
• In-house wellbeing team to support you.
• 24/7 live chat and video calls with trained counsellors, and free financial and legal advice.
• We reward Employees of the Month with a £100 voucher.
• Employee events throughout the year, including fish and chips on the beach.
• Consistent support from our team of Nurses and Field Care Supervisors.
• In-house women's health support.
• Accumulate holiday pay as you work.
• Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party.
• £100 Specsavers voucher for eye tests and glasses.
• Two volunteer days per year, to support charities and initiatives.