Complex Admin Officer

Adecco Portugal; North East; On-site; GBP 22,000 - 31,000; Full time

Benefits offered by this job

Dynamic environment

Professional development

Corporate parenting support

Job summary

Our Client in Newham is seeking a Complex Admin Officer to join the Resident Services team. The role focuses on delivering high-quality services, ensuring compliance, and enhancing fire safety communications.

Key duties include handling resident inquiries, investigating tenancy irregularities, advising on fire safety, supporting vulnerable residents, and attending tribunals as needed. The ideal candidate has expertise in multi-tenure housing management and legal enforcement.

Qualifications

• Demonstrated understanding of multi-tenure housing management.
• Specialist knowledge in fire safety, tenancy irregularities, and legal enforcement.
• Strong communication skills to engage with residents and colleagues.

Responsibilities

• Respond to resident inquiries via multiple channels with excellent customer service.
• Investigate tenancy irregularities including unlawful subletting and abandonment.
• Provide expert advice on fire safety and housing compliance.
• Support vulnerable residents in sustaining tenancies with relevant support networks.
• Attend court or tribunals as necessary and manage tenancy breaches until resolution.

Skills

Housing management

Fire safety

Tenancy irregularities

Legal enforcement

Communication skills

Job description

Job Title: Complex Admin Officer
Location: Newham

Rate: 18.92 hour

Term: 3-6 months with the possibility of being extended to 1 year

Our client is seeking a motivated and experienced Complex Admin Officer to join their Resident Services team. This role is pivotal in ensuring the delivery of high-quality services to the borough's diverse housing residents, focusing on compliance, enhanced communication, and fire safety.

Key Responsibilities:

• Respond to resident inquiries through various channels, ensuring excellent customer service.
• Conduct investigations into tenancy irregularities, including unlawful subletting and abandonment.
• Provide expert advice on fire safety and housing compliance.
• Support vulnerable residents in sustaining their tenancies, collaborating with relevant support networks.
• Attend court or tribunals as necessary and manage tenancy breaches until resolution.

Essential Qualifications:

• Demonstrable understanding of multi-tenure housing management.
• Specialist knowledge in areas such as fire safety, tenancy irregularities, and legal enforcement.
• Strong communication skills to engage effectively with residents and colleagues.

Personal Attributes:

• A proactive problem-solver who can work under pressure and meet deadlines.
• Ability to work collaboratively in a team while maintaining a high level of service quality.
• Commitment to equality and diversity, aligning with the organisation's values.

What Our Client Offers:

• A dynamic work environment that places people at the heart of its mission.
• Opportunities for personal and professional development.
• A commitment to supporting staff in fulfilling corporate parenting responsibilities.