Complex Case Tenancies Officer

Adecco Portugal; Greater London; Sur place; GBP 57 859 000 - 61 992 000; Temps partiel

Avantages offerts par ce poste

Disability-confident employer

Résumé du poste

Adecco Group UK & Ireland is hiring a Complex Case Tenancies Officer in Newham to manage no-access cases within the Housing Income Collection team, ensuring safety and legal compliance. You will conduct home visits, coordinate inspections, and prepare court documentation while safeguarding vulnerable residents and maintaining case records.

The role requires housing law knowledge, DBS clearance, and strong communication and negotiation skills.

Qualifications

• GCSE English and Maths at grade C or higher
• Enhanced DBS Check required
• Experience with housing law, safeguarding, and data protection
• Experience supporting legal processes or attending court

Responsabilités

• Investigate and manage a caseload of no-access properties, including home visits
• Coordinate gas, electrical, and safety inspections to secure access
• Prepare documentation for unresolved cases and attend court when necessary
• Identify safeguarding concerns and liaise with partners to support vulnerable residents
• Maintain accurate case records and contribute to performance reporting

Connaissances

Housing law

Safeguarding

Data protection

Court processes

Communication

Negotiation

Formation

GCSE English

GCSE Mathematics

Enhanced DBS Check

Outils

Case management systems

Microsoft Office

Description du poste

Job Title: Complex Case Tenancies Officer

Location: Newham

Contract Type: Temporary 3-6 months with the possibility of being up to 1 year

Rate: £21.91 PAYE hour

Our client is seeking a dedicated and proactive Complex Case Tenancies Officer to enhance their Housing Income Collection team. This pivotal role is focused on ensuring resident safety and legal compliance by effectively resolving persistent no-access cases within their housing stock.

Key Responsibilities

• Investigate and manage a caseload of no-access properties, conducting home visits and engaging with residents.
• Coordinate statutory compliance for gas, electrical, and safety inspections to secure access.
• Prepare documentation for unresolved cases, including attending court when necessary.
• Identify safeguarding concerns and collaborate with internal and external partners to support vulnerable residents.
• Maintain accurate case records and contribute to performance reporting.

Essential Skills and Experience

• Strong understanding of housing law, safeguarding, and data protection.
• Proven experience in supporting legal processes or attending court.
• Excellent communication and negotiation skills, with the ability to manage a varied caseload independently.
• Proficiency in case management systems and Microsoft Office.

Qualifications

• Minimum GCSE level C in English and Mathematics.
• Enhanced DBS Check.

Adecco is a disability-confident employer.

It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.

Adecco is committed to building a supportive environment for you to explore the next steps in your career.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Our client values equality and diversity, promoting an inclusive environment for both staff and residents.

The ideal candidate will be committed to these principles while ensuring effective service delivery.