Senior Complex Admin Officer – Housing & Fire Safety

Adecco Portugal; North East; On-site; GBP 22,000 - 31,000; Full time

Benefits offered by this job

Dynamic environment

Professional development

Corporate parenting support

Job summary

Our Client in Newham is seeking a Complex Admin Officer to join the Resident Services team. The role focuses on delivering high-quality services, ensuring compliance, and enhancing fire safety communications.

Key duties include handling resident inquiries, investigating tenancy irregularities, advising on fire safety, supporting vulnerable residents, and attending tribunals as needed. The ideal candidate has expertise in multi-tenure housing management and legal enforcement.

Qualifications

• Demonstrated understanding of multi-tenure housing management.
• Specialist knowledge in fire safety, tenancy irregularities, and legal enforcement.
• Strong communication skills to engage with residents and colleagues.

Responsibilities

• Respond to resident inquiries via multiple channels with excellent customer service.
• Investigate tenancy irregularities including unlawful subletting and abandonment.
• Provide expert advice on fire safety and housing compliance.
• Support vulnerable residents in sustaining tenancies with relevant support networks.
• Attend court or tribunals as necessary and manage tenancy breaches until resolution.

Skills

Housing management

Fire safety

Tenancy irregularities

Legal enforcement

Communication skills

Job description

Our Client in Newham is seeking a Complex Admin Officer to join the Resident Services team. The role focuses on delivering high-quality services, ensuring compliance, and enhancing fire safety communications.

Key duties include handling resident inquiries, investigating tenancy irregularities, advising on fire safety, supporting vulnerable residents, and attending tribunals as needed. The ideal candidate has expertise in multi-tenure housing management and legal enforcement.