Complex Admin Officer

Adecco Portugal; Greater London; On-site; GBP 22,000 - 31,000; Full time

Job summary

Adecco Group UK & Ireland is currently seeking a Complex Admin Officer for their Resident Services team based in Newham. The role focuses on tenancy compliance, fire safety, and delivering high-quality services to housing residents.

The position is a 3-6 month contract with potential extension up to 1 year, offering a rate of £18.92 per hour. You will respond to resident inquiries, conduct tenancy investigations, and support vulnerable residents while coordinating with relevant support networks.

Qualifications

• Demonstrable understanding of multi-tenure housing management.
• Specialist knowledge in fire safety, tenancy irregularities, and legal enforcement.
• Strong communication skills to engage effectively with residents and colleagues.

Responsibilities

• Respond to resident inquiries through various channels, ensuring excellent customer service.
• Conduct investigations into tenancy irregularities, including unlawful subletting and abandonment.
• Provide expert advice on fire safety and housing compliance.
• Support vulnerable residents in sustaining their tenancies, collaborating with relevant support networks.
• Attend court or tribunals as necessary and manage tenancy breaches until resolution.

Skills

Customer service

Fire safety

Housing management

Legal enforcement

Communication

Job description

Complex Admin Officer

Location: Newham

Rate: £18.92 hour

Term: 3-6 months with the possibility of being extended to 1 year

Our client is seeking a motivated and experienced Complex Admin Officer to join their Resident Services team. This role is pivotal in ensuring the delivery of high-quality services to the borough's diverse housing residents, focusing on compliance, enhanced communication, and fire safety.

Key Responsibilities

• Respond to resident inquiries through various channels, ensuring excellent customer service.
• Conduct investigations into tenancy irregularities, including unlawful subletting and abandonment.
• Provide expert advice on fire safety and housing compliance.
• Support vulnerable residents in sustaining their tenancies, collaborating with relevant support networks.
• Attend court or tribunals as necessary and manage tenancy breaches until resolution.

Essential Qualifications

• Demonstrable understanding of multi-tenure housing management.
• Specialist knowledge in areas such as fire safety, tenancy irregularities, and legal enforcement.
• Strong communication skills to engage effectively with residents and colleagues.

Personal Attributes

• A proactive problem-solver who can work under pressure and meet deadlines.
• Ability to work collaboratively in a team while maintaining a high level of service quality.
• Commitment to equality and diversity, aligning with the organisation's values.

What Our Client Offers

• A dynamic work environment that places people at the heart of its mission.
• Opportunities for personal and professional development.
• A commitment to supporting staff in fulfilling corporate parenting responsibilities.

Adecco is a disability-confident employer.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.