Hybrid Customer Experience Advisor

Barnsley Metropolitan Borough Council; Barnsley; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Employee discounts

Health and wellbeing support

Training and development

Job summary

Barnsley Metropolitan Borough Council is seeking a Customer Service Advisor to join our dynamic Contact Centre. Working 37 hours per week, Monday to Friday, you’ll be based in our Town Centre office with the flexibility of home working to help maintain a healthy work-life balance.

You’ll join a team focused on delivering outstanding customer service, with guidance and support to meet quality targets, regular training, and opportunities for development.

Qualifications

• Four GCSEs (grades 9–4) required.
• Previous experience in customer support.
• Digital proficiency and ability to thrive in a dynamic, high-volume Contact Centre.

Responsibilities

• Provide guidance and support to customers to meet agreed needs.
• Deliver outstanding customer service in a fast-paced contact centre environment.
• Receive ongoing professional development with regular coaching and mentoring.

Skills

Customer service

Digital proficiency

Empathy

Education

GCSEs (grades 9–4)

Job description

Barnsley Metropolitan Borough Council is seeking a Customer Service Advisor to join our dynamic Contact Centre. Working 37 hours per week, Monday to Friday, you’ll be based in our Town Centre office with the flexibility of home working to help maintain a healthy work-life balance.

You’ll join a team focused on delivering outstanding customer service, with guidance and support to meet quality targets, regular training, and opportunities for development.