Compassionate Veterinary Receptionist

Animal Trust (UK); Wrexham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Animal Trust (UK) seeks an enthusiastic veterinary receptionist to be the friendly first point of contact for clients and their pets at our Wrexham surgery.

You will assist with appointments, diary management, payments and client queries, while supporting clinical staff in a busy, compassionate hospital environment.

Experience in medical or veterinary reception is preferred and you should remain calm under pressure and show empathy to clients during stressful moments.

Qualifications

• Experience in medical or veterinary reception.
• Strong organisational skills.
• Ability to work under pressure and empathize with clients.

Responsibilities

• Welcoming clients and their pets for appointments with a compassionate, professional attitude.
• Answering telephone calls and client queries.
• Handling medications prepared by the veterinary surgeon and handing to clients.
• Maintaining the reception, waiting area and consultation rooms to a high standard of cleanliness.
• Assisting with payments, registering new clients and addressing client concerns.
• Managing diary and appointment scheduling.
• Coordinating with clinical teams to ensure smooth patient flow.
• Complying with health and safety procedures and data protection.

Skills

Customer service

Empathy

Communication under pressure

Organisational skills

Teamwork

Job description

Animal Trust (UK) seeks an enthusiastic veterinary receptionist to be the friendly first point of contact for clients and their pets at our Wrexham surgery.

You will assist with appointments, diary management, payments and client queries, while supporting clinical staff in a busy, compassionate hospital environment.

Experience in medical or veterinary reception is preferred and you should remain calm under pressure and show empathy to clients during stressful moments.